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Robert H

The palms remodel is awesome

5.0 of 5 bubblesReviewed 7 Oct 2024
Jessica at the front desk went above and beyond to get me a room in new tower. It is a real Fantasy being in the Fantasy tour. I won't stay anywhere else.
I was upset with my stay last time here but I'm very happy this time. I was also very impressed with tim ho wan restaurant for the dim sum meal.
Date of stay: October 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this review
Responded 7 Oct 2024
Thank you for the kudos to Jessica. We're so happy to see she made your experience memorable. We welcome you back!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,287)
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Reviewed 5 October 2024

Maria at the front desk was amazing!!! We had so many different request for her. She was so accommodating and was able to achieve everything that we asked of her! She also was so knowledgeable! The hotel stay was great but I would come back because of Maria and how nicely we were treated! Everyone should have a Maria at there front desk!

Date of stay: October 2024
Trip type: Travelled with friends
Thank Judy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 8 October 2024

Hello, thank you for the wonderful shout-out to Maria. We're delighted to hear she made your experience with us memorable. We'll make sure she gets the recognition she deserves, and we look forward to welcoming you back real soon!

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Reviewed 2 October 2024 via mobile

Really nice restaurant, away from the strip, nice city views and amenities. There was a spa however due to busy period I was unable to book treatments at the spa, which was disappointing, there were great bars and food places with good choice. Nice place to relax after being at the strip

Room tip: Book treatments in advance and make sure that you secure time and treatment particularly around busy times. It’s good to book away from the
Date of stay: December 2023
Trip type: Travelled on business
Thank Runa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 3 October 2024

Thank you for sharing your review. It sounds like you really enjoyed your visit, and we certainly would love for you to come back again soon. Thank you for choosing Palms Casino Resort!

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Reviewed 30 September 2024

Sarah Alcantara was our housekeeper and she was exceptional. She was very kind and was always on top of whatever we needed for our business accommodations. She is the type of person you want taking care of things. She deserves a really good review.

Date of stay: September 2024
Trip type: Travelled on business
Thank Escape11278117336
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 1 October 2024

Hello Escape11278117336, thank you for the wonderful kudos to Sarah, we're so happy to see she made your experience exceptional. We welcome you back!

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Reviewed 30 September 2024 via mobile

This is a lovely hotel off the Strip. It's not too big so quick and easy to get to your room. We stayed in the Ivory Tower and the room was good. Bed very comfortable and we had a great view.
Drinks and food were reasonably priced compared to other hotels on the Strip.
Biggest complaint was that they shut one half of the pool area in the week with no explanation, in fact reception staff pleased ignorance to it even happening! This meant guests were squashed into one part of the pool that went into shade by 2pm.
Uber / Lyft to Strip ranged from 8 to 18 dollars which got expensive when we were going in and out day and night. We chose to get the bus on a number of occasions which was right outside and much cheaper.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Tracey1232013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 1 October 2024

Hello Tracey, thank you for choosing Palms Casino Resort. We appreciate your feedback. We hope to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2024

The services and amenities are excellent. The place is clean and well kept. It doesn’t smell smoke like in some hotel casino resorts. It has beautiful views inside the hotel. I recommend the place and would like to come back to stay for a vacation.

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Ruth B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 19 September 2024

Hello, thank you for sharing your wonderful review. We are pleased to hear you enjoyed such an excellent visit. Come back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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