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Escape11278117336

Our housekeeper Sarah made our trip exceptional!

5.0 of 5 bubblesReviewed 29 Sept 2024
Sarah Alcantara was our housekeeper and she was exceptional. She was very kind and was always on top of whatever we needed for our business accommodations. She is the type of person you want taking care of things. She deserves a really good review.
Date of stay: September 2024
Trip type: Travelled on business
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Lia Cheung, Owner at Palms Casino Resort, responded to this review
Responded 30 Sept 2024
Hello Escape11278117336, thank you for the wonderful kudos to Sarah, we're so happy to see she made your experience exceptional. We welcome you back!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,294)
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Reviewed 30 September 2024 via mobile

This is a lovely hotel off the Strip. It's not too big so quick and easy to get to your room. We stayed in the Ivory Tower and the room was good. Bed very comfortable and we had a great view.
Drinks and food were reasonably priced compared to other hotels on the Strip.
Biggest complaint was that they shut one half of the pool area in the week with no explanation, in fact reception staff pleased ignorance to it even happening! This meant guests were squashed into one part of the pool that went into shade by 2pm.
Uber / Lyft to Strip ranged from 8 to 18 dollars which got expensive when we were going in and out day and night. We chose to get the bus on a number of occasions which was right outside and much cheaper.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Tracey1232013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 1 October 2024

Hello Tracey, thank you for choosing Palms Casino Resort. We appreciate your feedback. We hope to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2024

The services and amenities are excellent. The place is clean and well kept. It doesn’t smell smoke like in some hotel casino resorts. It has beautiful views inside the hotel. I recommend the place and would like to come back to stay for a vacation.

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruth B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 19 September 2024

Hello, thank you for sharing your wonderful review. We are pleased to hear you enjoyed such an excellent visit. Come back again soon!

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Reviewed 15 September 2024

Skip this place. They will nickel and dime the hell out of you. They won't even let you take your little water bottle to the pool that they just charged u $5+ dollars for at the kiosk next to it, despite the fact that your group has a whole pool booth booked. It's the type of petty bs that will annoy the hell out of guests. Do better!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Hans T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 18 September 2024

Hello, we are sorry you did not have a more enjoyable experience. We will pass your comments along to our team for review and future improvements.

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Reviewed 11 September 2024

The best service! Got aconplimentary rooms and Alexis at the VIP Lounge got me an uograde. She is as nice as she is beautiful 😀

The Fantasy Towers was my room. The executive suite looks brand new and modern. has a huge window, dining table, a room with a king bed, and the couch outside that turns into a bed.

Date of stay: September 2024
Trip type: Travelled with family
Thank chad h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 12 September 2024

Thank you so much for choosing Palms Casino Resort! What a great shout-out, we will be sure to pass your kind sentiments along to Alexis and the rest of the team. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024

The Palms has quickly become our go-to Casino and Resort to play and stay at when we make trips to Vegas.

Location-wise, it is off-strip but a very quick drive if you need to head out that way for a show. There's a really nice view of the strip from Ghost Bar, too.

The rooms are relatively clean and updated. I would recommend staying in the Fantasy Tower over the Ivory Tower if available as they feel a bit "fresher" and have larger TVs. Security always checks your room key so you feel secure.

Dining options are fantastic here. Scotch 80 is an incredible steak house and a dinner favorite for us. I still hope they will bring back the scallop crudo - one of the best bites I've ever had. You can't go wrong with the bone-in filet mignon and all of the appetizers and sides are fantastic, too. Tim Ho Wan is great for dim sum, and there's also an Italian restaurant, 24 hour cafe, pizza place, and fast-casual restaurants like McDonald's and Panda Express. They also have AYCE, a buffet with lobster special on Wednesdays and Thursdays.

There are plenty of slot machines and they change up the layout and add new machines frequently. Table games are also solid with a good variety of baccarat, blackjack, pai gow, ultimate texas hold'em, craps, roulette, and more. We always have a good time, win or lose.

Shout out to our host, Erno, who always takes care of us and is just the best host ever! We wish he could be our host everywhere. We also adore Velma on the casino floor, who is super sweet and friendly. She makes sure we stays hydrated so we can continue gambling ;)

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank munniet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 12 September 2024

Hello Munniet, Thank you for the awesome review! Your stay sounds amazing, and we appreciate your detailed account of it. We hope you will come back again for many more visits!

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