Amazing service from Liberty,Dee Dee, Kim at tonic sports bar ! Cyrus. Britney always a pleasure to have them take care of us . We’re regular guest be back in September for a concert. Look forward to seeing them again. Your casino is blessed to have them
Thank you for the wonderful shout-out to our team members. We're so happy you enjoyed your experience, and we look forward to welcoming you back!
From the time I arrived, Michelle at the front desk was super helpful and accommodating in the most professional way. She was a welcome experience after a long drive from Pasadena. Our suite was spectacular—spacious and with everything we needed. Including an ice maker! Loved our space and the shared spaces throughout. I especially loved walking over to the adjoining Palms for a more expansive Vegas vibe: casinos, food courts, movie theatre etc, and being able to retreat to our cozy spot at the end of long days of basketball games. This is our preferred space when we travel to Vegas.
Thank you 87stacim for your wonderful review. We're so happy to see you enjoyed your stay with us. We welcome you back!
Nice property but no service. Room was not cleaned once during a 2 night stay.
Nice food court with a McDonalds and Earl of Sandwich which I liked and used a few times. Had $50 food credit but didn’t use it as preferred to pay for the restaurants I liked in the food court.
Checking was easy and quick.
Room clean on arrival. Wi-Fi didn’t work and shower water pressure very poor.
Nice TV with YouTube.
Check out took ages as only one member of staff on duty.
We appreciate your feedback and want you to know we are sincerely sorry to hear you did not have a more enjoyable experience. We have forwarded your concerns to our management team for review and future improvements. We use feedback like yours to assist with enhancing the experience for all of our guests.
I decided to surprise my husband with a belated anniversary staycation & dinner at AYCE Buffet. I reserved a comped king room in the Fantasy Wing. I received a notification that our room was ready a few hours before check in time so we arrived earlier than expected. Paige greeted us at the front desk. She was so pleasant & very professional. She offered us an upgrade to a corner suite for a few dollars more. Except for a few housekeeping & maintenance issues, the suite was nice. Views were great. Wish I had booked it for more than just an overnight stay but I really just wanted to have a room to sleep in after overindulging at the AYCE lobster & crab buffet! LOL We will definitely return in the future.
Hello Catherine, Yay! We are so pleased to hear that you enjoyed your stay with us and that you had a memorable experience at our infamous AYCE Buffet Lobster night, it is incredibly indulgent, but oh so worth it. I'm sorry you had some hiccups in your room, but overall, you enjoyed your visit with us. We look forward to serving you again.
GREAT HOTEL! CLEAN ROOMS! STAFF HOSPITALITY WAS EXCELLENT! POOL CABANA IS A MUST! VERY RELAXING. EVERY RESTAURANT AND THE FOOD WAS AWESOME! SOME WILL SAY VEGAS NEVER PAYS. PUT MY PALMS CLUB REWARDS CARD IN THE SLOT MACHINE. WON SOME $$$.... I WILL ALWAYS STAY HERE IN VEGAS...DON'T STAY ANYWHERE....SEE YOU NEXT MONTH PALMS!
Thank you Johnny for choosing Palms Casino Resort. We're so happy to see you had a memorable experience. We look forward to welcoming you back!
