We came to the Serrano Vista Cafe for the special breakfast $7.77, affordable, great quality and quantity, only to find out they stopped the special on August 6, 2024. So disappointing, the cafe is now empty with servers just waiting for customers. Palms was finally a place that felt like old Vegas, total let down. Won’t be back. We did stay and ordered the cheapest meal, porridge for $9, boring. Our server Michelle was great, super friendly, observant and kind.
Hello, we're sorry to see you did not have a positive experience with us. We strive to meet the needs of all of our guests, and we are very sorry that we fell short in meeting yours
NICE HOTEL DID NOT LIKE NOT LIKE HAVING NO DOORS ON THE SHOWER OR BATHROOM AND THE ROOMS ARE WAY TO SMALL BUT THE ROOMS ARE CLEAN AND POOLS ARE VERY NICE THE KIDS ORDERED A CABANA AND THEY LOVED IT!!! THE FOOD WAS REALLY GOOD ALSO BUT I DONT THINK WE WILLL RETURN BECAUSE OF THE SMALL ROOMS .
Thank you for choosing Palms Casino Resort. We're happy to see you enjoyed your stay and happy birthday to your daughter!
The check-in line was long on Sunday August 18, 2024 and my wife was waiting for assistance. Charlie from the VIP area came to help move the check-in process. Charlie showed my wife to the VIP area and when I arrived she was sitting comfortably and checking in. Charlie fixed us up with a beautiful room and we had a great stay. Also this was my wife's birthday and we played and enjoyed the dining venues too. Thank you Cherlie for your professional and friendly manner.You are a credit to the Palms organization
Hello williamgJ3740JF, thank you for the wonderful kudos to our team member. We're so glad he made your check-in experience memorable. We welcome you back!
returned to Island Sundaze at Sammy Hagar's pool at the palms. I finally ordered the nachos which are more than enough for 2! We also indulged in the chicken tenders which came with a variety of fried potatoes, including tater tots and french fries.
Hello MICHELE310C, we're so happy to see you enjoyed your overall pool experience. We welcome you back!
Best resort for kids. We are used to the Wynn where there is not much for kids. We booked a room and cabana this trip. From the dining venues to the pool my three kids, aged 8, we were welcomed with opened arms. We have been here without kids and had similar awesome experiences.
Thank you for the awesome review. We're so happy to see you enjoyed your overall stay with us. We appreciate you choosing Palms Casino Resort, and we happily welcome you and your family back anytime!
