We loved the room service rendered by this employee Sarah Alcantara. She was very sociable and kind. She kindly attented to our inmediate needs and left our room very cleaned. I would love to come back to this elegant and pleasant room 17205.
Thank you for your amazing feedback! We will be sure to pass your kind sentiments to the rest of the team. We happily welcome you back anytime!
The room was extremely clean and the bathroom was exquisite. The shower had a lot of power and all the amenities. The room was very clean and the view was great. The room attendant, Jenifer.O., was outstanding and clean the room very professionally. She worked extremely fast and hard. I was very impressed. The casino is very organized and clean and all the help very accommodating. The restaurants are all very good. Getting ready to go down to the pool area for the day, I would highly recommend this place as one of the top places in Las Vegas. The machines are much looser than the casinos on this trip.
Hello, thank you for sharing your wonderful review. We are pleased to hear we are creating the right atmosphere for our guests to enjoy. We appreciate the shout out to Jenifer and awesome recommendation. We hope you will come back for many more visits!
We have been staying at the Palms for our last seven trips to Vegas. We love it! The entire experience is consistently great. Awesome restaurants, friendly employees and wonderful accommodations. If you gamble they have the best comps we've seen. Check it out...
Thank you so much for sharing your feedback and positive feedback with us. It means so much to us! We will be sure to share your kind sentiments with the rest of the team and we hope to welcome you back to your new Home!
We booked the Palms Resort for the beautiful pictures of the Pool. It looks amazing online, but when you get there it is disappointing. YOU CANNOT TAKE A BOTTLE OF WATER to the pool. I witnessed many guests turned away. Hydration should be encouraged in 100+degree weather, especially, when the pool has NO shade. Many people like myself need to have electrolyte drinks, and none of it is allowed. I understand people want to sneak on alcohol, but this resort needs to be like other resort pools around the country and have a no cooler rule. Checking bags and turning people away because they have water is very greedy. Not everyone can afford expensive drinks at the bar. Also, if you want to get shade you have to pay a hefty fee to get a cabana. The public part of the pool is small, and the “adult only” pool stay closed during the week. The pool shuts down at 5:45 pm and theres no DJ during the week. BORING!
Hello higgiebaby, I'm sorry to see you did not have a positive experience with us. I sincerely apologize for the pool experience you had. We strive to meet the needs of all our guests, and I'm so sorry we fell short of meeting yours. I have sent your comments to the appropriate department to be addressed.
I wanted to give a great review to Ariel and Carlis at the pool as well as Paige at check out. I highly recommend Sammy's Island, the pool. The hotel was comfortable and easy to get around. The sports book, which is separate could use some improvement. Pearl theater is a grea
Hello TSGrant, thank you for your wonderful review. We truly appreciate the kudos to our team members. We look forward to welcoming you back!
