What I like from Palms casino is the buffet and services. Also I would like to say that Rosita Macex from the club serrano has an amazing attitude and good customer service. The hotel is very well taking care. I would strongly recommend the hotel and casino.
Hello, thank you so much for your glowing review of the Palms Casino Resort and one of our Team Members. We will be sure to pass along your kind words to her. We look forward to welcoming you back!
We visited in July of 2023 to see Usher for my 35th birthday. I’ve wanted to stay here since The Real World season 11 🤣. It was nice, could’ve been cleaned better however I travel with cleaning supplies so I tidied up. There were hairs in the tub, stains on the sink. This happened daily because they didn’t come for room service the entire 4 days we were there. I got an amazing massage at the spa. The Mexican restaurant was really good with a great staff. Lots of options to eat due to plenty of restaurants on site. The pool was huge and we ended up getting a reserved spot with a table and umbrella for free which was great. I would give 5 stars but due to the cleanliness just couldn’t.
Hello Krystal,
We are so sorry you did not have the best experience. We are working hard to make improvements to our services and amenities and your feedback will assist us in creating a more enjoyable experience for all. We do our best to accommodate our guests when we can, so I apologize we fell short in meeting your expectations. We will review these details with our Management Team.
The Palms Las Vegas has to be hands down the cleanest hotel I’ve ever stayed at. You can’t go wrong with this hotel. It’s far enough away from the strip but you’re still able to see a beautiful view of the strip. The check in process is pretty smooth. Paige checked me in for this stay and I must say she’s the BEST!!! she was able to answer all my questions and get to to my room fast. I look forward to my next visit.
Hello kylesF3163IQ, thank you so much for your wonderful review and kudos to Paige. We're so happy to see she made your experience memorable. We look forward to welcoming you back!
After a great concert the night before 6 of us went to the coffee shop and our waitress was Michelle. She was amazing. Great service great smile and super nice. The food was really good I had the rib eye steak breakfast and the potato’s that come with are delicious. Thank you again Michelle we will be back to see you for sure.
Thank you for the awesome review! Your dining experience sounds amazing, and we appreciate your kind shout out to one of our team members. We will be sure to share your insight with the rest of the team!
We stayed at the Palms last summer. It was very nicely laid out, very clean, and the staff we dealt with was friendly and helpful. We did experience one problem. The mattress in our fantasy king room was extremely soft. It seemed to be worn out. Very uncomfortable. I placed a call to the hotel after returning home. We are booked there again, so hoping that we have a more comfortable bed to go along with the otherwise positive experience that we had in our first stay.
Thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.
