We stayed at the Palms last summer. It was very nicely laid out, very clean, and the staff we dealt with was friendly and helpful. We did experience one problem. The mattress in our fantasy king room was extremely soft. It seemed to be worn out. Very uncomfortable. I placed a call to the hotel after returning home. We are booked there again, so hoping that we have a more comfortable bed to go along with the otherwise positive experience that we had in our first stay.
Thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.
Great very spacial room, nice views and convenient location. Hotel was very clean and had all the amenities. The staff members are nice and professional. Special thanks Manny (at the reception) for the service! Very reasonable price for what you get.
Thank you for the 5-star review. We're so happy to see you enjoyed your overall stay with us. We appreciate the kind sentiments to Manny, and we'll make sure he gets the recognition he deserves. We hope to welcome you back again soon!
We were here to celebrate my husbands birthday and 4th of July. After much research, we decided to book Palms because they had great amenities and prices for the rooms was great. I had a very pleasant check in experience with Oscar, he advised on the best ways to enjoy the property. Sadly, the 4th of July rooftop fireworks was sold out, we should’ve booked it when we booked the room. But the rooftop bar was amazing, and so was playing at the tables. The dealers made it really fun, and responsible gambling is emphasized here. We thoroughly enjoyed our stay and we will be coming back.
Hello Trip292350, thank you for choosing Palms Casino Resort. We're so happy to see you enjoyed your overall experience with us. Happy birthday to your husband, and we look forward to welcoming you back!
We are annual Vegas travelers who have never stayed off-strip but often visited the Palms and wanted to give it a try for our 30th wedding anniversary. After a rocky start (room keys not working, assigned an occupied room, and a broken television), Krista at the front desk absolutely made our trip amazing! She upgraded us to a corner suite and made it even more special with decorations, wedding cake and champagne! She was absolutely a joy to work with and made this a special and memorable vacation! The only reason that I'm rating the Palms four stars is that the air conditioning simply couldn't match the Vegas heat. Both our room and the casino just didn't cool down enough to be totally comfortable. We will definitely return, and our most heartfelt thanks and appreciation to Krista. She is awesome!!
Happy 30th wedding anniversary! Thank you for the amazing feedback, it sounds like you had a wonderful time. We will definitely pass your kind sentiments along to Krista and the rest of the team. We happily welcome you back anytime!
The Palms is my new favorite place to stay! Far enough away from the overloaded strip, but close enough if you want to venture out that way! The hotel amenities are great as well as the cleanliness of the well appointed rooms. All the staff members are on point. Special shout out to Loreto at the Serrano Vista Cafe. She was very sweet and helpful and a delight ! C Sweikhart
Hello, thank you for taking the time to give us your amazing feedback. We love to hear about what a great time our guests have at Palms. We'll be sure to pass your kind sentiments along to the team. We look forward to welcoming you back soon!
