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Ruslan R

Comfortable stay

5.0 of 5 bubblesReviewed 5 Jul 2024
Great very spacial room, nice views and convenient location. Hotel was very clean and had all the amenities. The staff members are nice and professional. Special thanks Manny (at the reception) for the service! Very reasonable price for what you get.
Date of stay: August 2023
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this review
Responded 5 Jul 2024
Thank you for the 5-star review. We're so happy to see you enjoyed your overall stay with us. We appreciate the kind sentiments to Manny, and we'll make sure he gets the recognition he deserves. We hope to welcome you back again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,272)
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Reviewed 5 July 2024

We were here to celebrate my husbands birthday and 4th of July. After much research, we decided to book Palms because they had great amenities and prices for the rooms was great. I had a very pleasant check in experience with Oscar, he advised on the best ways to enjoy the property. Sadly, the 4th of July rooftop fireworks was sold out, we should’ve booked it when we booked the room. But the rooftop bar was amazing, and so was playing at the tables. The dealers made it really fun, and responsible gambling is emphasized here. We thoroughly enjoyed our stay and we will be coming back.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Melody K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 5 July 2024

Hello Trip292350, thank you for choosing Palms Casino Resort. We're so happy to see you enjoyed your overall experience with us. Happy birthday to your husband, and we look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2024

We are annual Vegas travelers who have never stayed off-strip but often visited the Palms and wanted to give it a try for our 30th wedding anniversary. After a rocky start (room keys not working, assigned an occupied room, and a broken television), Krista at the front desk absolutely made our trip amazing! She upgraded us to a corner suite and made it even more special with decorations, wedding cake and champagne! She was absolutely a joy to work with and made this a special and memorable vacation! The only reason that I'm rating the Palms four stars is that the air conditioning simply couldn't match the Vegas heat. Both our room and the casino just didn't cool down enough to be totally comfortable. We will definitely return, and our most heartfelt thanks and appreciation to Krista. She is awesome!!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank amybE9015NT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Happy 30th wedding anniversary! Thank you for the amazing feedback, it sounds like you had a wonderful time. We will definitely pass your kind sentiments along to Krista and the rest of the team. We happily welcome you back anytime!

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Reviewed 3 July 2024

The Palms is my new favorite place to stay! Far enough away from the overloaded strip, but close enough if you want to venture out that way! The hotel amenities are great as well as the cleanliness of the well appointed rooms. All the staff members are on point. Special shout out to Loreto at the Serrano Vista Cafe. She was very sweet and helpful and a delight ! C Sweikhart

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Christina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello, thank you for taking the time to give us your amazing feedback. We love to hear about what a great time our guests have at Palms. We'll be sure to pass your kind sentiments along to the team. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2024

Joanne Who was working at the front desk was so patient and kind with me as I was trying to figure out my Charges to my room on my credit card. I was worried because it looked like there was a lot of unauthorized charges. She went above and beyond to break down the bill and explain to me what the charges were and how I would be able to get my deposits back she even even rode everything down on a card line by line. She was so amazing. I just really wanna make sure that she gets credit for what a great job she did.!!

Date of stay: June 2024
Trip type: Travelled with family
Thank Margie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello Margie, we appreciate your feedback! We have forwarded your input to our management team and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon!

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Reviewed 2 July 2024

My family rented a cabana at the pool. I just think it could have been cleaner for how much $$ we spent. The cushions were all over the place and dirty with crumbs and hair from yesterday's guests I suppose? We were there at 11:30 am so I think we were the first of that day to use the cabana. On a good note: The staff were friendly, working hard and so were the bartenders at the Tequila Bar!

Date of stay: June 2024
Trip type: Travelled with family
Thank 955mc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.

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