We are annual Vegas travelers who have never stayed off-strip but often visited the Palms and wanted to give it a try for our 30th wedding anniversary. After a rocky start (room keys not working, assigned an occupied room, and a broken television), Krista at the front desk absolutely made our trip amazing! She upgraded us to a corner suite and made it even more special with decorations, wedding cake and champagne! She was absolutely a joy to work with and made this a special and memorable vacation! The only reason that I'm rating the Palms four stars is that the air conditioning simply couldn't match the Vegas heat. Both our room and the casino just didn't cool down enough to be totally comfortable. We will definitely return, and our most heartfelt thanks and appreciation to Krista. She is awesome!!

The Palms is my new favorite place to stay! Far enough away from the overloaded strip, but close enough if you want to venture out that way! The hotel amenities are great as well as the cleanliness of the well appointed rooms. All the staff members are on point. Special shout out to Loreto at the Serrano Vista Cafe. She was very sweet and helpful and a delight ! C Sweikhart

Joanne Who was working at the front desk was so patient and kind with me as I was trying to figure out my Charges to my room on my credit card. I was worried because it looked like there was a lot of unauthorized charges. She went above and beyond to break down the bill and explain to me what the charges were and how I would be able to get my deposits back she even even rode everything down on a card line by line. She was so amazing. I just really wanna make sure that she gets credit for what a great job she did.!!