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Christina S

Looking forward to returning to the Palms

5.0 of 5 bubblesReviewed 2 Jul 2024
The Palms is my new favorite place to stay! Far enough away from the overloaded strip, but close enough if you want to venture out that way! The hotel amenities are great as well as the cleanliness of the well appointed rooms. All the staff members are on point. Special shout out to Loreto at the Serrano Vista Cafe. She was very sweet and helpful and a delight ! C Sweikhart
Date of stay: June 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this review
Responded 3 Jul 2024
Hello, thank you for taking the time to give us your amazing feedback. We love to hear about what a great time our guests have at Palms. We'll be sure to pass your kind sentiments along to the team. We look forward to welcoming you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,284)
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Reviewed 2 July 2024

Joanne Who was working at the front desk was so patient and kind with me as I was trying to figure out my Charges to my room on my credit card. I was worried because it looked like there was a lot of unauthorized charges. She went above and beyond to break down the bill and explain to me what the charges were and how I would be able to get my deposits back she even even rode everything down on a card line by line. She was so amazing. I just really wanna make sure that she gets credit for what a great job she did.!!

Date of stay: June 2024
Trip type: Travelled with family
Thank Margie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello Margie, we appreciate your feedback! We have forwarded your input to our management team and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2024

My family rented a cabana at the pool. I just think it could have been cleaner for how much $$ we spent. The cushions were all over the place and dirty with crumbs and hair from yesterday's guests I suppose? We were there at 11:30 am so I think we were the first of that day to use the cabana. On a good note: The staff were friendly, working hard and so were the bartenders at the Tequila Bar!

Date of stay: June 2024
Trip type: Travelled with family
Thank 955mc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.

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Reviewed 2 July 2024

This resort was fantastic! Clean, great food, wonderful room (we got the strip view rooms) and even better staff! We made it a point to mak it to the Seafood Buffet and it was DELUXE! We had great food, wonderful company and truly enjoyed our time. We will definitely be back!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Wonderful! What a great shout-out, thank you so much! We welcome you back anytime!

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Reviewed 2 July 2024

My family and I enjoyed our stay. Not only did we enjoy the amenities at the hotel, one staff in particular (Paige at the front desk) was approachable, very kind, helpful, and exuded great energy with each interaction. We had a wonderful time.

Date of stay: June 2024
Trip type: Travelled with family
Thank s d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Thank you for choosing Palms Casino Resort, we value your patronage, and we hope you will come back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2024

Had a great time at palms pool. In a time where local resorts are getting greedy with covers and such, palms offers free pool days on weekends. Reasonable drink prices. Awesome staff. Shout out to Patricia @the unknown lounge for being absolutely amazing. Will for sure be back!

Date of stay: June 2024
Trip type: Travelled with friends
Thank Chris G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello, thank you for the awesome review! It's great to hear you had an enjoyable visit and we hope you will come back again soon!

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