My family and I enjoyed our stay. Not only did we enjoy the amenities at the hotel, one staff in particular (Paige at the front desk) was approachable, very kind, helpful, and exuded great energy with each interaction. We had a wonderful time.
Thank you for choosing Palms Casino Resort, we value your patronage, and we hope you will come back again soon!
Had a great time at palms pool. In a time where local resorts are getting greedy with covers and such, palms offers free pool days on weekends. Reasonable drink prices. Awesome staff. Shout out to Patricia @the unknown lounge for being absolutely amazing. Will for sure be back!
Hello, thank you for the awesome review! It's great to hear you had an enjoyable visit and we hope you will come back again soon!
I really enjoyed my stay at the Palms. The room was clean and comfortable. The casino is clean and has a nice selection of slots, VP, and table games. Mabel's was closed which was a bummer. The brunch is definitely worth the $33 price, especially with the bottomless mimosas!
Shout out to Paige at the front desk for being so friendly and helpful. Also, Pam at the VP bar who got me well prepared for my flight (scared of flying) with a few stiff drinks. All of the staff was friendly and helpful.
Hello, we appreciate your amazing feedback! We are so happy you enjoyed not only the amazing brunch but also the outstanding service! We look forward to your next visit!
This is the spot!!! It was our first trip to Vegas ever! This was a family trip and we couldn’t have ask for a better hotel or area! The staff was very tentative. Our sink in the bathroom stopped up and they immediately came to fix it. When they finished they made sure housekeeping came to keep it up. The pool hours are kinda odd 10-6 I would suggest they be longer due to the heat. You aren’t allowed to even take water in the pool area. To me that seems a little bit too much. They will give you water at the bar but it gets hot before you can even drink it. The parking is free so that was a plus. The only negative thing I have to say is the AC in the room would no go below 68. We kept it set to 50 at all times. But 68 seemed to be its peak. I guess that maybe due to the extreme heat there. Also if you book through TripAdvisor/Expedia the rooms are much cheaper!! Over all it was a wonderful stay off the strip but close to enough. I would give it a 10/10 for cleanliness in the rooms.
Hello, we appreciate your feedback! We have forwarded your input to our management team and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon!
After getting a Penthouse for my girlfriend's 50th, the trip went downhill. We were ready to leave, and I noticed all these bogus mini bar charges. After clearing that up and leaving for home, I noticed a charge for $150. I called and the lady at front desk told me "I see here in the notes you stole a Keurig Machine, so there's a charge for room damage of $150." I couldn't believe it. Instead of enjoying my time and celebrating a birthday, I was forced to be on the phone with agents who got worse and worse. After TWO DAYS of getting home and trying to clear these charges, I got a call that they were. No apology, no remorse, nothing. I was accused, insulted, charged and stressed. I tried emailing and telling them about my experience, and I got no response. This was all I needed to know. I'm a big spender, and they lost me over $150.
