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Chris G

Great Saturday

5.0 of 5 bubblesReviewed 30 Jun 2024
Had a great time at palms pool. In a time where local resorts are getting greedy with covers and such, palms offers free pool days on weekends. Reasonable drink prices. Awesome staff. Shout out to Patricia @the unknown lounge for being absolutely amazing. Will for sure be back!
Date of stay: June 2024
Trip type: Travelled with friends
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Renee Gomez, Owner at Palms Casino Resort, responded to this review
Responded 3 Jul 2024
Hello, thank you for the awesome review! It's great to hear you had an enjoyable visit and we hope you will come back again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 June 2024

I really enjoyed my stay at the Palms. The room was clean and comfortable. The casino is clean and has a nice selection of slots, VP, and table games. Mabel's was closed which was a bummer. The brunch is definitely worth the $33 price, especially with the bottomless mimosas!

Shout out to Paige at the front desk for being so friendly and helpful. Also, Pam at the VP bar who got me well prepared for my flight (scared of flying) with a few stiff drinks. All of the staff was friendly and helpful.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
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Thank 787wesleyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello, we appreciate your amazing feedback! We are so happy you enjoyed not only the amazing brunch but also the outstanding service! We look forward to your next visit!

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Reviewed 29 June 2024

This is the spot!!! It was our first trip to Vegas ever! This was a family trip and we couldn’t have ask for a better hotel or area! The staff was very tentative. Our sink in the bathroom stopped up and they immediately came to fix it. When they finished they made sure housekeeping came to keep it up. The pool hours are kinda odd 10-6 I would suggest they be longer due to the heat. You aren’t allowed to even take water in the pool area. To me that seems a little bit too much. They will give you water at the bar but it gets hot before you can even drink it. The parking is free so that was a plus. The only negative thing I have to say is the AC in the room would no go below 68. We kept it set to 50 at all times. But 68 seemed to be its peak. I guess that maybe due to the extreme heat there. Also if you book through TripAdvisor/Expedia the rooms are much cheaper!! Over all it was a wonderful stay off the strip but close to enough. I would give it a 10/10 for cleanliness in the rooms.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
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    • Cleanliness
    • Service
Thank Jpruitt1986
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 4 July 2024

Hello, we appreciate your feedback! We have forwarded your input to our management team and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon!

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Reviewed 28 June 2024

After getting a Penthouse for my girlfriend's 50th, the trip went downhill. We were ready to leave, and I noticed all these bogus mini bar charges. After clearing that up and leaving for home, I noticed a charge for $150. I called and the lady at front desk told me "I see here in the notes you stole a Keurig Machine, so there's a charge for room damage of $150." I couldn't believe it. Instead of enjoying my time and celebrating a birthday, I was forced to be on the phone with agents who got worse and worse. After TWO DAYS of getting home and trying to clear these charges, I got a call that they were. No apology, no remorse, nothing. I was accused, insulted, charged and stressed. I tried emailing and telling them about my experience, and I got no response. This was all I needed to know. I'm a big spender, and they lost me over $150.

Date of stay: June 2024
  • Trip type: Travelled as a couple
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2  Thank travelg00r00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2024

The palms really delivered! It was a great room, Check In experience, and the shower was fantastic. The pool staff was extremely friendly the food and dronk selection was on point.Rean at the Front Desk was quick, efficient, and thorough. Really great job Palms.

Date of stay: June 2024
Trip type: Travelled with family
Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 28 June 2024

Hello paulmW7280IV, thank you for the 5-star review. We're so happy to see you enjoyed your overall stay with us. We appreciate the kudos to Rean, and we'll make sure he gets the recognition he deserves. We welcome you back!

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Reviewed 27 June 2024

Alexis in the VIP Lounve checked me in, she is very Profesional. I really appreciated her help today, super sweet and kind I will definitely be coming back to the palms! Not to mention she called my host and got me an upgrade!!!!!!!!!!!!!!!!!!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Navigate45288666534
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 28 June 2024

Thank you Navigate45288666534 for the wonderful shout-out to Alexis. We look forward to welcoming you back!

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