The mini-fridges at The Palms are sensor based (no signage on the fridge or told during check-in), therefore removing an item and putting it back results in being charged, even if you do not consume it.

Due to the extortionate prices inside the mini fridge, my partner and I went to the local shop and purchased water and placed them in the fridge. Therefore we removed items that will not be affected by being outside the fridge, eg. pop. Leaving items such as orange juice and items such as jello-shots inside the fridge. When we finished our stay at the Palms we proceeded to place the items back in the fridge – consuming zero items.

Once leaving the Palms we received an email invoice where we were charged EVERYTHING inside the fridge, totaling at over US$400. Speaking with the front desk, they explained about the sensor mini-fridge, and he told me it happens quite often. Hmm. He made a note on file and said the cleaners will check the items are there then we'll be refunded, as I knew I put the items back I thought there shouldn't be a problem and left to catch our flight.

What proceeded was weeks of calls with and receiving dismal customer service. The Palms said we consumed the items because the sensors were triggered and called us liars. It's an utter scam to charge customers for something they did not consume.

- what if I removed an item to look at a label due to dietary restrictions?
- what if a child opened the fridge and moved some items?

#FaceInPalms

My husband and I came here for a few days for my birthday to get out of the Colorado cold we’ve been having in early May.

We booked through the hotel site, Bc, well, that’s how you get what you want. Not a Vegas rookie.

Also for all of those reviewers that were disappointed in rooms and noise....uhhhhh you’re in a giant Vegas resort, during the Summer season, what did you expect, Palm Springs?

At any rate, we reserved in the newly renovated Fantasy Tower and the room was beautiful and modern. The view was overlooking the pool and again, fantastic!
We did arrive prior to check in, and our room wasn’t ready, so I gave them my cell # and they called as soon as it was, which as about an hour before actual check in.

The newly redone pool was gorgeous, but there is a second pool at Palms Place, lots of little kids (who brings small kids on a Vegas vacation??) and it’s much smaller, and not nearly as nice as the main pool at Kaos, which does turn into a day club Fri-sun, as most big Vegas resort pools now do on the weekends; it’s cash flow people, that’s why they do it. The drinks poolside are pricey....but....it’s Vegas and unless you’re off strip, you’re going to pay.

The breakfast place (Lucky Penny) was great, quick, and had lots of options.
Vetri Cucina on the top floor was fabulous for dinner, fantastic views of the strip and the food was exquisite!

All in all a great stay, and would totally come back!

This is our first time at the Palms. Arrived on 5/7/19 (today) with a three night stay booked. We were disappointed to discover that the King Executive Room was not as pictured or described, the bathroom was small, no towel racks (only 2 towels in the bathroom) and no tub (description said it had a separate tub). Left the room and sat down to play a couple of table games while we waited for the restaurants to open at 5pm and it took 40 minutes for the waitress to come over to take our drink oder. We asked the pit boss if the waitress would be coming over and he said he would call for her. After about 15 more minutes (about 30 minutes had passed now), we asked the same pit boss if the waitress was coming and he got pretty irate yelling that he already called for her and what else can he do and he can't go get her and he's already gotten complaints about this today, etc. Not very helpful or professional! After about 40 minutes the waitress finally came to our table. We decided to go to the front desk management and inform them of our initial bad experience and the front desk manager, Shelby, didn't care about the room not being as described, she told us that's the risk we take when we use other sites to book our room, like Trivago or Prestigia, and we should have booked our room through Palms.com. The manager also said she doesn't control the casino side and she'll just make a note about how the pit boss responded to us. Shelby, the manager, clearly didn't care about our initial experience and made several snide comments about what type of room we booked and we got exactly what we paid for - a standard room, and how strange we thought there was a tub, etc. REALLY BAD first impression of the Palms and how they handle and value their guests and customers. It's just our first night but so far definitely not worth staying here with so many other options off the strip. We plan to ask if we can get a refund so we can stay somewhere else for the remaining two nights!