Only booked this place due to location and a friends recommendation but I can’t say I recommend it for anyone who is used to top tier customer service. I’m giving two stars for the lovely and kind housekeeping staff on floor 8 but everything else kind of sucked. Other than the housekeeping staff, the other helpful staff were the guys at the nook cafe, the waiters and managers at Hash House, and the virtual AI assistant. I paid for an upgraded room for a mini fridge that barely help anything and was NOT closer to the parking garages or the shops. Also the booking does not say there are BARN DOORS for the restroom but that design was plain dumb? Since there’s so much space under the door and on the sides, you can hear everything and smell everything. Not to mention the bathroom fan sucks. Advice, don’t turn off the fan during your stay. I also had a hard time figuring out who to talk to about my stay because the check in/out process is all automated. Frustrating but okay. In the four days we stayed head, we were disrespected by 4 hotel staff when gambling and shopping. The snippy comments comments when I asked one of the staff where’s the bathroom and they looked at me confused and said they don’t speak English. Fair enough, I spoke in their language and they proceeded to just point and side eye me with a annoyed face LOL same area the next day, the staff was dead staring at my party and I like we were about to rob something but as soon as another customer walked in, their denture changed. Don’t bet on sports here because yikes they will treat you like you’re stupid.
I mentioned all of this information to an uber and a bartender on the high roller and they said this property is notorious for their customer service lol but hey I guess it is a budget hotel but honestly never had been made to feel unwanted at a hotel.