Booked a deluxe city view in District 3. Initially was given a room in District 1. After asking to be moved they did move me to District 3 however there was no view at all. Icing on the cake, there was blood stained bedding. They did very little to accommodate it only offering $50 voucher for the inconvenience. I was there for work, everything was comped anyways.
We sincerely apologize for the inconvenience you experienced during your stay with us. We understand that your room assignment and the condition of the room did not meet your expectations or our usual standards. We take these matters very seriously and would like the opportunity to address your concerns in more detail. Please contact us directly at (800) 634-6441 so we can discuss this further and work towards a resolution. Your feedback is valuable to us as we strive to improve our services for all our guests.
We made our reservation months in advance and checked in early this morning to avoid any issues. Unfortunately, our flight was delayed by several hours, causing us to arrive later than expected. When we approached the reservation desk, we were told that the room we had reserved was no longer available and we would be given a different room—one that was nothing like what we had originally booked. The manager explained that the room we wanted would be available the next day. What was most frustrating, however, was that the guests ahead of us in line had the same issue but were compensated, while we were essentially told to accept it. While I’d hate to think it was based on our appearance, it certainly felt like we were treated differently. The room we received was nothing like what we had requested, and the manager seemed indifferent to our concerns. Honestly, after this experience, I have no interest in ever returning to this hotel.
We sincerely apologize for any inconvenience you experienced during your stay. We understand how frustrating it can be when expectations are not met, especially after making a reservation well in advance. We take all guest feedback seriously and would like to address your concerns personally. Please contact us at (800) 634-6441 to discuss this matter further. We value your input and would appreciate the opportunity to better understand the situation and work towards a resolution.
Room is spacious and clean. I do like the Hotel concept, the lobby, the casino, hallways, rooms and staff service is great. Any complain. Great location as you have direct access to the Metrorail. Its a super deal for business or short trips.
We're glad you enjoyed the spacious rooms, great location, and excellent service at The LINQ Hotel + Experience. Thank you for sharing your experience!
Went here for my honeymoon and the location is great and the staff are friendly. The pool is perfect to relax by and I could have easily stayed all day. Plenty of choice for food and drink.
Sadly the fire alarm did go off twice at 5:30am and that put a bit of a damper on the stay.
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our hotel's great location, friendly staff, and relaxing pool area during your honeymoon stay. It's wonderful to know that you found plenty of options for food and drink as well. We truly appreciate your kind words about these aspects of your experience.
We sincerely apologize for the inconvenience caused by the fire alarms going off twice at 5:30am during your stay. We understand how disruptive this can be, especially during a special occasion like your honeymoon. Please be assured that we take such incidents seriously and are looking into the matter to prevent similar occurrences in the future.
Once again, thank you for choosing our hotel for your honeymoon and for taking the time to share your experience with us.
Decided to stay here for a night before my trip to the canyons because I was not able to visit the Linq Promendae on my last trip to Vegas. I was comped the room through Caesar's Rewards, so I really shouldn't complain. But I will. First the good: Quick check-in; self-park garage close to casino/room; service was good (requested extra pillows and blankets and I can swear I heard the door knock before I hung up the phone); bed was comfortable; the Promenade is great with many choices to eat. Now, the bad. I don't know what the room costs as it was comped, but I wouldn't pay whatever they charge. No attention to detail at all in this hotel. The garage elevator was filthy and slow. The regular elevators not too much nicer. The head board of the bed was broken and revealed inner wiring (see photo). The room was small. The walls and wallpaper were a little beat up. Chair in room was dirty and stained. Would not stay here again.
We appreciate you taking the time to provide your feedback, Ving. Your comments have been shared with the appropriate team for their input and attention.
