We made our reservation months in advance and checked in early this morning to avoid any issues. Unfortunately, our flight was delayed by several hours, causing us to arrive later than expected. When we approached the reservation desk, we were told that the room we had reserved was no longer available and we would be given a different room—one that was nothing like what we had originally booked. The manager explained that the room we wanted would be available the next day. What was most frustrating, however, was that the guests ahead of us in line had the same issue but were compensated, while we were essentially told to accept it. While I’d hate to think it was based on our appearance, it certainly felt like we were treated differently. The room we received was nothing like what we had requested, and the manager seemed indifferent to our concerns. Honestly, after this experience, I have no interest in ever returning to this hotel.