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Maxine Hill

Laurent Gontier pool staff insulted me & my husband in front of other guests with no reason or no apology

1.0 of 5 bubblesReviewed 2 Oct 2024via mobile
@TheLINQ is awful You have to search for a bed by the pool as the majority of them have to be paid for. Laurent Gontier (assistant beverage manager) insulted us today. After lunch our sun cream, had been discarded by the staff with no apology or for Laurent’s insulting behaviour
Date of stay: October 2024
Room Tip: Do not stay here
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at The LINQ Hotel + Experience, responded to this review
Responded 4 Oct 2024
Please contact us at (800) 634-6441 to discuss this matter further.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 October 2024

@TheLINQ we are staying here at the moment this is our 7th visit to Las Vegas and if it had been our 1st we would never have revisited! This hotel is awful the rooms are not made up unless you ask but it has to be every other day you have to wait for over 8 hours to have your towels in your room changed. The worst is you have to wait for over an hour searching for a bed by the pool as the majority of them have to be paid for. Today a member of staff called Laurent Gontier who is an assistant beverage manager insulted me & my husband in front of over guests telling me “this isn’t Tenerife you know” after I had to search nearly a hour for a sunbed. To top it all my husband & I went for lunch and when we returned approximately 1 hour later the towels had been removed along with our sun cream, when asked we were told to ask 7 members of staff where our cream was to be given the run around by all of them. We still haven’t found our cream or had a proper apology from Laurent or his management team. I will definitely never stay here or recommend this hotel to anybody.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martyn h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at The LINQ Hotel + Experience, responded to this reviewResponded 5 October 2024

Your feedback is important to us. We apologize for the experience you had at our hotel. Please feel free to reach out to us at (800) 634-6441 to discuss this further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2024

Stayed in the LINQ Hotel for 4 nights. We had booked 2 rooms (King Suites) and were on the 18th and 20th floors. Check in was seemless at the kiosk for one room and we had to go to reception for the 2nd room. Thankfully we did, as we realised we needed to book an extra night and the receptionist looked after us so efficiently and with a very helpful and friendly attitude.

Room was spotless, and, in our eyes, good value for money. We didn't use any of the facilities in the hotel as we were attending a conference elsewhere. Really happy we chose here.

Online check out, itemised bills, housekeeping, neatness of the halls all great - couldn't recommend it enouigh from our expreience.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank tkblazer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at The LINQ Hotel + Experience, responded to this reviewResponded 5 October 2024

We're glad to hear you had a perfect stay on your business trip at The LINQ Hotel. Thank you for sharing your experience with us.

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Reviewed 3 October 2024 via mobile

Hopefully the linq hotel will fix the problem . Air conditioning is too old and noise should be upgraded and the shower drain pipe have a little be stuck. .,................
Hopefully it will be an upgrade in the future . Although this hotel is central to the Vegas strip.

Date of stay: October 2024
Trip type: Travelled with family
Thank Vin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at The LINQ Hotel + Experience, responded to this reviewResponded 5 October 2024

We are sorry to hear about the issues you experienced with the air conditioning and shower drain pipe. Your feedback is valuable to us. Please feel free to reach out to us at (800) 634-6441 for further assistance.

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Reviewed 2 October 2024

Amazing location just off the strip close the High roller the little side road round the back is a gold mine too definitely advice to try Goran Ramsey fish and chips and Caesars Palace very welcoming definitely tell friends and family to stay here

Date of stay: September 2024
  • Trip type: Travelled with friends
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    • Service
Thank Flava82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at The LINQ Hotel + Experience, responded to this reviewResponded 3 October 2024

Thank you for your wonderful feedback. Great to hear you enjoyed the location and nearby attractions.

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Reviewed 2 October 2024 via mobile

Although we are on the 19th floor the music coming from the pool area is that loud in our room we are having to shout at each other to hear ourselves talk. There was no one in the pool area at the time. We’ve just arrived in Vegas from a short stay in both San Francisco and LA and there was nothing as loud and disturbing in either places.. I would definitely not recommend the Linq hotel to any of my friends . The prices are scandalous also, just been charged over $10 for a small bottle of milk and a twix chocolate bar. !!!!!!

Date of stay: October 2024
Trip type: Travelled as a couple
Thank julie j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at The LINQ Hotel + Experience, responded to this reviewResponded 3 October 2024

Apologies for any inconvenience during your stay. We take your feedback seriously. Please feel free to reach out to us at (800) 634-6441 to discuss your experience further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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