The room was ok for what we paid. The hotel This hotel is pretty much in the middle of everything so it was pretty busy. Room service never came after requesting them. The elevators are the worst. The food in the hotel and around was very good.
We arrived at The Linq and were told we couldn’t check in until 3; if we checked in early it was a $15 charge. Came back at 3:30 to check in and were told we couldn’t check in until 4, otherwise we’d have to pay the fee. When we argued that we were told we could check in at 3 they questioned who told us (we didn’t know her name) and The Linq did waive the early check in fee.
We got into the room and there was a strange sewage type smell right as we entered. The safe also didn’t work. The final nail in the coffin was the phone - red lights blinking indicating we had a message but if we attempted to retrieve the message it stated there were no messages. Then the phone would go back to blinking. There’s no way we’d been sleeping with that light flashing all night.
To the Linq’s credit - we went down to express our concerns and immediately we were upgraded to a suite. That was really amazing on their part and completely unexpected.
The suite we were given was very nice on the surface. It had a small area with a TV and couch; and then the large area with bed and another TV. The remote for the TV on the bed side did not work. And again - we had a blinking red light on the phone indicating a message but when we picked it up, there were no messages.
We called down to the front desk to complain. They were able to clear the red light on the phone and immediately sent up a new remote. However, the “channel up” button didn’t work on this one. “Channel down” did so that was good enough to get by.
The bed was extremely comfy. I did notice the soap dispenser in the bathroom was leaking a little and pooling on to the floor. I also went to open a drawer and the handle was broken. Also, the AC unit was really loud! It would switch on every few minutes and run a few minutes and then shut off. Woke me up several times during the night when it switched on randomly.
It looked very nice on the surface but if you look a little harder there were just some little things that bummed me out.
Also - I see lots of complaints about the elevators but we never had trouble with waiting for elevators. I love the location of The Linq but I think for my next trip to Vegas I’ll stay somewhere else.
I have been to Vegas many times and stayed in several different hotels. By no means am I a “hotel snob” but I could barely tolerate this place. I’m baffled at what the “resort fees” could possibly cover. I wanted to be honest in my review, so here is a direct list of the opportunities.
1. Elevators were filthy
2. Waited up to 15 minutes for an elevator down from the 8th floor. Used the stairs instead. I don’t really mind that but when I’m paying $35+ in resort fees, I’d like a working elevator.
3. staff at check-in were not helpful, before I could get my question out of my mouth the desk employee just blurted “use the kiosks!”
4. Pool leaves much to be desired
5. selected housekeeping service daily when I checked in, they never proactively came to clean over a 4 night stay. We called once and they came up. Again, $35+ in resort fees, for what?
6. Small casino, went to Harrah’s instead
The only thing I enjoyed was the Linq promenade. For a comparable price, stay at Harrah’s, they have a better pool, casino and a cleaner establishment.
We stayed at the LINQ for 3 nights and our experience was one of the worst as we were treated very bad by the hotel staff.
We asked for housekeeping but our room was dirty for 2 nights straight. Housekeeping never showed up.
The LINQ is an interesting place, I heard from others that you need to stay there. But that was a mistake! I had to check myself in at basically an ATM machine and get my keys, and then if I had any requests I should text IVY. If you can, avoid this location and just pay the extra to go elsewhere. After paying extra to check in 2 hours early... We are finally able to make it up to our room after the concierge looked over the atm machine reservation and commented.. “ehh that’s a decent room.” We get to the door after checking in and going up stairs to find out the door lock does not work! It was not an issue with the key, we tried it on the other doors and they lite up as incorrect. Ours did nothing. We stopped an employee on the floor for help and saw told we had to trek back downstairs with all of our luggage again! After traveling all day and not eating. We had already made reservations at a restaurant we were looking forward to from the beginning of booking our trip, which was coming up quick (we missed them due to the issues with the room). Back down stairs and to the check in, the same concierge asked if everything was ok, to which I said “no”. And before I could explain, the first things out of his mouth was, “oh is the room dirty!?” At that point I should have known to just roll away and not return.... I explained the issue, he took the keys and after a while we were moved to another room on a different floor. We had an amazing view of the room on the other side, since it was a corner, and the other 8-12 inches of view was a majestic rooftop.... (being sarcastic) the room was ehh, dark and cave like, the soap dispenser in the bathroom just kept pouring soap, and why for a king bed are there only 3 pillows? That’s so odd? Those are just a few of the issues for a ONE day stay! So avoid if you can. In the end, I paid to check in early, when I didn’t need to by the time we actually got into our room, and missed our reservation... Thanks LINQ! Not again! See you from the OUTSIDE in December! ✌🏼
