Had a line at check in desk but super friendly staff excellent customer service.Bell desk was excellent very fast friendly staff. Buffet was closed casino was clean no waiting for taxi had a problem with uber pickup shows location next door need to order your uber before you go outside to wait or it will show wrong location pick-up.
I had no choice but to stay here due to a conference. Never my first choice as I've been to Vegas over 20 times and usually stay at the Venetian. The entire hotel runs hot, the rooms are hot, the bathrooms do not have vents let alone an AC vent. The carpets were dirty, don't walk barefoot...the shower was moldy, I showered with sandals on. There is no room service, staff was not friendly or helpful. I called on Monday when I checked in to voice my complaint about the AC and the possibility of moving rooms but the lady on the phone was not helpful. No one showed up to fix y AC until Thursday afternoon. He was the only pleasant person I came across the entire resort.
This hotel is the worst hotel I have ever stayed in the rooms are out dated and have a funky smell and almost sure the hotel is haunted and the staff are rude and unhelpful!
Our rooms was barely cleaned and no bins was ever emptied in the whole 7 days we stayed.
You’re also not allowed to sit in the shade by the pool unless you pay for a cabana which is around $250 anyone that tried to move their sun loungers in the shade was shouted at and even security was called.
We left a $8 tip for the cleaners as that is all the cash we had on us and upon getting home we had received $500 fine for a trashed room and requested photos of this and the cleaners had smashed food into the floor that was in bags in the bin and they also stated we had smashed glasses in the bathroom but couldn’t provide evidence of this.
Take photos of the room once you have left before checking out and don’t make the same mistake that we did! Don’t bother staying in this hotel everything is over priced there is no entertainment and there are much better places to stay in vegas!
Awful hotel! Rooms are outdated and definitely hunted! Takes forever to get room key! Didn’t leave enough tip so the cleaner threw food on the floor and smashed glass in the bathroom when we only had plastic cups! We were left with a hefty cleaning fine of $500 + our deposit of $200! Please be careful and take pictures of the room when you leave don’t make the same mistake as us! There’s no way of contacting them! Don’t waste your money on this hotel there’s plenty of nicer places to go!
All 8 of the pillows were gigantic, none thin enough to actually lay my head on without hurting my neck. There is no coffee maker, no fridge, and no counter space in the bathroom. The pool closes at 5, so I never got to use it after a long days work. The giant light that shoots out of the top of the pyramid is decimating the bat population. And I arrived at 1am, only to stand in line for over an hour to check in and get my key.
