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lovesorcas

Luxor

5.0 of 5 bubblesReviewed 5 Aug 2021
Very comfortable Easy Access Great Staff throughout the entire resort. Staff was very nice at the Pyramid Cafe. Front desk staff very courteous. Tickets and staff at Titanic and bodies was very nice. Great price for 3 nights
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with MGM Resorts International
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 August 2021

Lower rating due to elevators not all working. Housekeeping need to make sure clean glasses are placed. TV’s in room need upgrade, snowy picture. Other than that, staff was friendly and pool was nice.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank M8278HLelisabethb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 7 August 2021

Dear M8278HLelisabethb,

While we are always happy to hear great feedback about our amazing staff, we are saddened to learn that the rest of your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and the unanticipated elevator maintenance during your stay. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Please rest assured that our team has shared your feedback with our housekeeping, facilities and hotel operations leadership teams. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

It was meh just meh. Elevators were broken, check-in staff were rude. It seems like all the amenities are gone, no more refrigerators or coffee pots. The games in the casino were dirty and it was hard to get a drink.
Housekeeping was great and the room was clean.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank j0rger0bins0n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 7 August 2021

Dear j0rger0bins0n,

We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with the unanticipated elevator maintenance and shortfalls experienced during your stay. We assure you this is not the norm and have provided this feedback to the facilities, front desk, facilities and hotel operations leadership teams on property.

Please be advised that if our guests wish to have a refrigerator for personal usage during your stay, one may be requested upon making your reservation or with the front desk - either with us at The Luxor or any of our many MGM Resorts Properties. Unfortunately, for safety reasons, coffee makers and microwaves are no longer allowed in our guest rooms. We apologize for the inconvenience our safety policies may have caused during your stay.

We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

Issues with checking in via mobile check-in, we were only able to check in to one of our room, which was booked at the same time time as the other one we weren't able to check in to. We had to go to guest services to check in to our other room and the guy was giving us a hard time because the chip of my card wasn't working, we tried sliding it and using tap with no avail. The desk guy told me there was nothing he could do that I would have to use another card, and after going back and forth with him, he typed in my card number and it worked.

The desk guy apologized and stated that he was upgrading us to a room with a view, but, when we got to the room, it was the exact same type of room we had booked and it wasn't a view of the strip, but I guess he wasn't specific regarding what type of view so, whatever, but the room was dirty, the carpet was stained and burned from an iron. Dust was on the vents, the floor in the bathroom looked unclean and rust was on the shower door. We requested to have the room vacuumed but it only seemed to make the carpet look worse than it already was. We were so tired from the drive that we decided to just let it go and try to make the best of the rest of our trip. I would not recommend anyone staying at Luxor. We had a 3:00 PM check out time and housekeeping woke us up at 9:00 AM, 11:00 AM and came back at 1:30 PM, she knocked and came into the room we were occupying even after being told that we were scheduled to check out at 3:00 PM. We have stayed at Luxor several times before and we enjoyed our stay all the other times but this time definitely stood out and we will not be returning as a guest ever.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Nicole Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 17 August 2021

Dear Nicole Y,

We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and unanticipated service shortfalls during your stay. We assure you this is not the norm and have provided this feedback to the facilities, housekeeping and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations as we want to ensure we provide an enjoyable experience for our guests.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

We had a terrific experience with everybody at Luxor, most notably the guys that were working the valet parking. They were sensational.

The people at the front desk were great to work with and the little convenience store there next to the Bell station had a terrific assortment of stuff that we needed. We knew it was going to be expensive, but, after all, this is Vegas!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank JPC136
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2021

WHEN YOU HAVE A DISABLED GUEST WITH A WALKING CANE THEY SHOULDN'T HAVE TO STAND IN LINE FOR ALMOST 1.5HRS TO CHECK IN WITH A REAL EMPLOYEE.

I requested a handicap accessible room. I was told it was. IT WASN'T and when I tried to get 1 I was told sold out. I wouldn't have booked with luxor. Would of stayed at a Caesar's property. All three drains the sink with shower the tub drain all drained very very slowly, one in the sink in the bathroom literally you wash your hands it takes almost 16mins for it to drain out. When guests have a DISABLED PARKING PERMIT THEY SHOULD RECEIVE FREE OR a good DISCOUNT ON VALET PARKING. THE POOLS SHOULD BE OPEN LATER THEN 7PM. THAT'S WAY TOO EARLY TO CLOSE THE POOLS.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Sightsee667646
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 7 August 2021

Dear Sightsee667646,

We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. At The Luxor, we are dedicated to making sure our valued guests like yourself, are warmly welcomed, well served, and truly appreciated. It is our goal to provide a phenomenal resort experience for our valued guests, and sincerely apologize for the unpleasant experience. We assure you this is not truly not the norm and have escalated this feedback to the front desk, guest services, facilities and hotel operations leadership teams on property.

It’s important to consider that in the US (and many other countries), Hotel laws are in place to ensure the safety of all our guests. Please rest assured that MGM Grand fully operates in compliance under the Americans with Disabilities Act (ADA). We have shared your concerns with our front desk and guests services leadership team to ensure that our guests are being provided essential information regarding the many options available for easier access on property. - one of them being our scooter rentals. Additionally, our Security teams at all MGM Resorts properties have wheelchairs readily available 24/7 should any of our guests require assistance with mobility.

We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities.

Your most recent experience is truly not the norm for our property, and we hope that you will allow us the opportunity to impress you and your family in the near future. Your complete satisfaction is important to us, please allow us to regain your loyalty by addressing your concerns directly.

At your earliest convenience, please contact our guest relations team via e-mail at: guestexperience@mgmresorts.com
In order to better assist with this matter, please be sure to provide our team with the reservation details - first and last name, confirmation number, and dates of stay - as well as a copy of this review noting the shortfalls experienced.

We hope to have the opportunity to further assist you in the near future.

Kind Regards,

Yadira
Guest Experience

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