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Amanda E

Great Trip

4.0 of 5 bubblesReviewed 5 Aug 2021
My husband and I stayed here this past weekend. Our first room was in the tower and the toilet leaked. We called the front desk and was moved right away to a pyramid room. Glad we switched, made the stay much more unique in the pyramid. The elevator to the room was an experience in itself. Although it is an older hotel, and does need some updating nothing kept me from having a good time. My only complaint would be the shower had half a door so water did run over the bathroom floor so be careful. All the workers and restaurant staff were excellent. Would recommend this hotel
Date of stay: August 2021
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Reviewed 5 August 2021

Hair was found in the shower and towels. Front desk confirmed that resort fee will be waived since it was booked with Hyatt points but we were billed with resort fee later. Will definitely not stay here again

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Hanlc2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 6 August 2021

Dear Hanlc2021,

We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Please rest assured that such service shortfalls in not the norm and our team has shared your feedback with our front desk and hotel operations leadership teams.

Unfortunately, our team is not able to currently locate your reservation without additional information. We sincerely apologize for the inconveniences this has caused and would like to facilitate further assistance. In order to better assist you with this matter, our team will require the reservation details. At your earliest convenience, we kindly request that you reach out to our guest relations team at The Luxor via e-mail at: guestrelations@luxor.com Please provide your first and last name, dates of stay, and the concerns which were noted above and our team will be happy to assist with ensuring the resort fee was indeed waived.

Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2021

the overall experience was mediocre. The employees was awesome. I am upset about my room because water overflowing onto the floor as I took a shower… My key didn’t work like it supposed to. The high limit room was closed so it forced me to play uncomfortable amount of money in front a crowd … No room service after a certain time also no rewards for spending over 7k at your hotel during my stay…

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank cterrellthomas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 6 August 2021

Dear cterrellthomas,

We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. We assure you this is not the norm and have provided this feedback to the facilities, guest services and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2021

The updated room (pyramid king suite) was great. It is a solid affordable spot to stay on the strip. The room was spacious, quiet and very comfortable. I plan to book again next time I'm in town. I've stayed at a variety of hotels on the strip over the years, and Luxor does not disappoint, I recommend it to my friends and family planning to visit.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2021

The room was not available that our reservation was made for at 11:00 p.m. I was offered an upgrade which it was not. The room smelled of mildew. The carpet was wet. I stepped on it not knowing what it was. It was disgusting. The view was non existent at least give me a view of the desert I had a rooftop vent view.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank kashareed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021

Dear kashareed,

We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay. We assure you this is not the norm and have provided this feedback to the facilities, housekeeping, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2021

East tower needs ATTENTION ON WATER.. JACK BURDG KNOWS . I showed him videos and everything about my stay. Ask jack BURDG ABOUT EAST SIDE PIPES. I was transfer in 2 rooms in East side and both were terrible UNTILL was moved in west side tower. West side tower water was good. Other than that EAST SODE TOWER NEEDS ATTENTION!!

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank johngenesis36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021

Dear johngenesis36,

We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay and the many inconveniences this caused. We assure you this is not the norm and have provided this feedback to our facilities, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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