Horrible stay. Bad rooms (both) rooms were terrible. I only had my room cleaned once and I was there for four days. And I had to catch the housekeeper in the hallway to ask for bath towels and maintenance
17,822
16,676
12,315
7,030
8,013
cmw802021
Atlanta, GeorgiaRoom not clean
Review of Luxor Hotel & Casino
Reviewed 3 Aug 2021
Room had dirty sheets with yellow colored stains on them. Dirty towel with hair on it. Tub had hair in it. It seemed like it wasn’t properly cleaned. The night stand had rings on it from where someone’s drinks were, obviously that wasn’t even wiped off, or cleaned in general. I was very disappointed because I really liked the atmosphere of Luxor. First time staying at Luxor and probably the last.
Date of stay: July 2021Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with MGM Resorts International
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this review
Responded 4 Aug 2021
Dear cmw802021,
We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay. We assure you this is not the norm and have provided this feedback to the housekeeping, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay. We assure you this is not the norm and have provided this feedback to the housekeeping, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$510
Fully refundable
Get rewarded with One Key
- Bellagio Las Vegas$510
- Tripadvisor$510
- Booking.com
$430
Fully refundable
- Booking.com
- Excalibur$430
- Algotels
$546
Fully refundable
- Expedia.com$546
- Skyscanner.com$508
- travelup.com$586
$391
Fully refundable
- Booking.com
- Expedia.com$391
- Priceline
$278
Fully refundable
- Booking.com
- Algotels
- Expedia.com$278
$2,429
Fully refundable
- Booking.com
- Expedia.com$2,429
- Algotels
- Hotels.com
- ZenHotels.com$341
- Official Site$456
- Hotels.com
- Lol.travel$333
- Expedia.com$370
- Algotels
- Lol.travel$858
- Priceline
Get rewarded with One Key
- Booking.com
- ZenHotels.com$397
- Algotels
Reviews (61,856)
Filter reviews
61,856 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
17,822
16,676
12,315
7,030
8,013
Show reviews that mention
All reviews pyramid room east tower pyramid cafe egyptian theme mandalay bay and excalibur food court other hotels trip to vegas new york new york pyramids casino strip starbucks las slots gambling monorail
Updating list...
16,351 - 16,356 of 61,856 reviews
mariiahmoore
1
Date of stay: July 2021
Review collected in partnership with MGM Resorts International
Ask mariiahmoore about Luxor Hotel & Casino
Thank mariiahmoore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021
Dear mariiahmoore,
We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay. We assure you this is not the norm and have provided this feedback to the housekeeping, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shortii2006
Los Angeles, California
1
We spent 4 nights here and everyday there was a new issue that made us not want to come back. I wouldn’t recommend this hotel, save your money for something better. Our room was double booked and we had someone try to enter our room at night, if it weren’t for the deadbolt they would have entered and thank goodness we were inside otherwise all our belongings were up for grabs. It was much more of a headache to stay here instead of being able to relax and enjoy our vacation.
Date of stay: July 2021
Review collected in partnership with MGM Resorts International
Ask shortii2006 about Luxor Hotel & Casino
Thank shortii2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021
Dear shortii2006,
We are saddened to learn that your visit fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay and the inconveniences this caused your family. We assure you this is truly not the norm and have provided this feedback to the front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
louie207
1
Chose the Luxor because it’s near the stadium. I had a good stay glad I chose the hotel. First time going to the stadium and it was definitely walking distance. I went with friends. I would not recommend the hotel for a romantic getaway as the rooms need updates.
Date of stay: August 2021
Review collected in partnership with MGM Resorts International
Ask louie207 about Luxor Hotel & Casino
Thank louie207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina M
Sacramento, California
1
The only main issue I had was no late night food especially after a big event at Allegiant stadium, but this seems common in most hotels. Another issue was the shower doors in the bathroom. It was half a door and the water splashed out of the shower.
Date of stay: July 2021
Review collected in partnership with MGM Resorts International
Ask Cristina M about Luxor Hotel & Casino
Thank Cristina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021
Dear Cris1129,
We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and our limited dining options during your stay. We assure you this is not the norm and have provided this feedback to the facilities and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mikesblades
1
The room was ok. The air-conditioning system was from before the remodeling. It was bad and should be replaced. The hot water did not support the amount the number of rooms. We ran out of hot water very quickly and did left us wanting
Date of stay: July 2021
Review collected in partnership with MGM Resorts International
Ask mikesblades about Luxor Hotel & Casino
Thank mikesblades
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 4 August 2021
Dear mikesblades,
We are saddened to learn that your visit fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. We assure you this is not the norm and have provided this feedback to our facilities, housekeeping, front desk and hotel operations leadership teams on property.
We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is still currently undergoing renovations and we hope that you will consider giving us another chance to regain your trust and welcome you back in the future once our project is complete.
Kind Regards,
Yadira
Guest Experience
This response is the subjective opinion of the management representative and not of TripAdvisor LLC