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Luxor Hotel & Casino
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Luxor Hotel & Casino
mariiahmoore

Terrible

Review of Luxor Hotel & Casino
1.0 of 5 bubblesReviewed 3 Aug 2021
Horrible stay. Bad rooms (both) rooms were terrible. I only had my room cleaned once and I was there for four days. And I had to catch the housekeeper in the hallway to ask for bath towels and maintenance
Date of stay: July 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with MGM Resorts International
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this review
Responded 4 Aug 2021
Dear mariiahmoore,

We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay. We assure you this is not the norm and have provided this feedback to the housekeeping, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 August 2021
Where the nightmare never ends

We spent 4 nights here and everyday there was a new issue that made us not want to come back. I wouldn’t recommend this hotel, save your money for something better. Our room was double booked and we had someone try to enter our room at night, if it weren’t for the deadbolt they would have entered and thank goodness we were inside otherwise all our belongings were up for grabs. It was much more of a headache to stay here instead of being able to relax and enjoy our vacation.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Ask shortii2006 about Luxor Hotel & Casino
Thank shortii2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021

Dear shortii2006,

We are saddened to learn that your visit fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations during your stay and the inconveniences this caused your family. We assure you this is truly not the norm and have provided this feedback to the front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2021
Great location stay for stadium

Chose the Luxor because it’s near the stadium. I had a good stay glad I chose the hotel. First time going to the stadium and it was definitely walking distance. I went with friends. I would not recommend the hotel for a romantic getaway as the rooms need updates.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Ask louie207 about Luxor Hotel & Casino
Thank louie207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 August 2021
Luxor

The only main issue I had was no late night food especially after a big event at Allegiant stadium, but this seems common in most hotels. Another issue was the shower doors in the bathroom. It was half a door and the water splashed out of the shower.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Ask Cristina M about Luxor Hotel & Casino
Thank Cristina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 5 August 2021

Dear Cris1129,

We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and our limited dining options during your stay. We assure you this is not the norm and have provided this feedback to the facilities and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021
Visitor

The room was ok. The air-conditioning system was from before the remodeling. It was bad and should be replaced. The hot water did not support the amount the number of rooms. We ran out of hot water very quickly and did left us wanting

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Ask mikesblades about Luxor Hotel & Casino
Thank mikesblades
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Luxor Hotel & Casino, responded to this reviewResponded 4 August 2021

Dear mikesblades,

We are saddened to learn that your visit fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. We assure you this is not the norm and have provided this feedback to our facilities, housekeeping, front desk and hotel operations leadership teams on property.

We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is still currently undergoing renovations and we hope that you will consider giving us another chance to regain your trust and welcome you back in the future once our project is complete.

Kind Regards,

Yadira
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021
Grand Older Lady that needs Botox injections

Beautiful hotel/casino which is a unique feat of engineering genius but needs a little Botox and face lifting to the hotel rooms. It’s clean and comfortable but needs some updating and tender loving care even with the remodel. I blame the CEO and the corporate heads and invite them to spend a few nights in one of their stand rooms to get this drift. Other than this, the hotel is a mature and grand lady so take care of her. She is part of the classic Las Vegas landscape.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Ask CART101 about Luxor Hotel & Casino
Thank CART101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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