Chose the Luxor because it’s near the stadium. I had a good stay glad I chose the hotel. First time going to the stadium and it was definitely walking distance. I went with friends. I would not recommend the hotel for a romantic getaway as the rooms need updates.
The only main issue I had was no late night food especially after a big event at Allegiant stadium, but this seems common in most hotels. Another issue was the shower doors in the bathroom. It was half a door and the water splashed out of the shower.
Dear Cris1129,
We are saddened to learn that your visit to the Luxor fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and our limited dining options during your stay. We assure you this is not the norm and have provided this feedback to the facilities and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
The room was ok. The air-conditioning system was from before the remodeling. It was bad and should be replaced. The hot water did not support the amount the number of rooms. We ran out of hot water very quickly and did left us wanting
Dear mikesblades,
We are saddened to learn that your visit fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. We assure you this is not the norm and have provided this feedback to our facilities, housekeeping, front desk and hotel operations leadership teams on property.
We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is still currently undergoing renovations and we hope that you will consider giving us another chance to regain your trust and welcome you back in the future once our project is complete.
Kind Regards,
Yadira
Guest Experience
Beautiful hotel/casino which is a unique feat of engineering genius but needs a little Botox and face lifting to the hotel rooms. It’s clean and comfortable but needs some updating and tender loving care even with the remodel. I blame the CEO and the corporate heads and invite them to spend a few nights in one of their stand rooms to get this drift. Other than this, the hotel is a mature and grand lady so take care of her. She is part of the classic Las Vegas landscape.
A place that costs so much should have more amenities, better beds and a more modern look to it. It screams 2001. Not only was the room completely different from the photos, but for a room that didn’t even provide a microwave or fridge, it was extremely over priced. Even charged me full rate and not military for the last day’s stay. So for a total of about $900 I pretty much got what you could get on a military installation, except the added room service. The resort fee was a little excessive per night but I figured I’d give it a shot. The casino was drab and well some of the bartenders wouldn’t even address me. Literally talked right over me and went to take multiple orders before even asking me. At that point, I was going to spend my money elsewhere. The only saving Grace was LUSH. Grand experience and the sweetest staff. Checkin process was excessively long, lucked up and got a nice lady to help though. Took an hour in line and another 30 minutes at the counter. Maybe in a few years the hotel will change for the better, hopefully sooner…but until then, I’ll be staying where I get way more bang for my buck.
Dear DariaMorgendorffer89,
We are saddened to learn that your visit fell below your expectations and our quality service standards. Please accept our sincerest apologies for the disappointments experienced during your stay. We assure you this is not the norm and have provided this feedback to our facilities, front desk and hotel operations leadership teams on property. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Feedback such as yours is critical as we look to improve our operations moving forward. We are diligently working towards the day all of our properties will be in full swing once again. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. Our property is currently undergoing renovations and hope that you will consider giving us another chance to regain your trust and welcome you back in the future.
Kind Regards,
Yadira
Guest Experience
