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Yiming
Los Angeles, California

A good base in West Yellowstone

4.0 of 5 bubblesReviewed 1 Jun 2024
This is one of the few branded hotels in West Yellowstone, which is the western gate of Yellowstone National Park. The hotel is located conveniently just down the street from the park and has plenty of parking. I stayed here once in 2015 and apparently the hotel was recently renovated, but I don't really see it. The decor looks much the same and the hotel still feels really dated. The rooms aren't lit very well (which seems to be a problem with a lot of Holiday Inns - don't understand why they can't provide more lighting). But nonetheless, the room was clean, large, and comfortable. The hotel has a restaurant (The Branch) attached to it. Went there for breakfast but they were only serving buffet and I seriously would not recommend it. It's basically what you get for free at a Holiday Inn Express, but you have to pay for it. At least the server was really nice.

Overall, this is a decent hotel to act as a base for Yellowstone. It's clean and comfortable and has free parking. Restaurant aside, my only negative experience was checking in. The lady at the counter was very cold and didn't understand seem to understand that I had two separate reservations (booked one night with free night cert and another using cash), so the check-in process took a really long time. Other than that, my interactions with the rest of the staff were all really positive.
Date of stay: May 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Soci Assist, Owner at Holiday Inn West Yellowstone, an IHG Hotel, responded to this review
Responded 3 Jun 2024
Thank you for taking the time to share your detailed feedback. We're glad you found our location convenient and our rooms clean and comfortable. We apologize if the recent renovations did not meet your expectations and for any inconvenience you experienced during check-in. Your comments regarding the lighting and restaurant service have been noted and will be shared with our team for review. We appreciate your positive interactions with our staff and hope to welcome you back in the future.

-The Staff at Holiday Inn West Yellowstone
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,120)
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    4 - 9 of 1,120 reviews
    Reviewed 28 May 2024

    This hotel was a nice surprise. Very convenient to Yellowstone park entrance and walking distance to a number of casual restaurants. Front desk staff was very informative. Clean rooms and hallways, and decor seems new or updated. Plenty of parking in front and back with key card entries close by. The Branch (restaurant that is part of the hotel) was average for dinner but I won't change my rating for that. If you are looking for brand name hotels in West Yellowstone, this may be one of only a few choices.

    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank mattgT5618CL
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Soci Assist, Owner at Holiday Inn West Yellowstone, an IHG Hotel, responded to this reviewResponded 29 May 2024

    Hi mattgT5618CL,

    We're delighted you found our hotel a pleasant surprise and appreciated its convenient location, cleanliness, and updated decor. We also greatly appreciate your feedback about our front desk staff's informative nature. We're sorry that your dining experience at The Branch didn't quite meet your expectations. We're glad it didn't impact your overall rating. Thank you for considering us as one of your top choices in West Yellowstone.

    -The Staff at Holiday Inn West Yellowstone

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 December 2023

    Stayed here for 3 nights and hotel's location is perfect. Clean hotel rooms, friendly staff and good breakfast options. Near to West Yellowstone entrance and local food options which are very good too! If you are coming from outside the town, better to stock up on water and food snacks which will be helpful inside the park and fill the gas tank up before entering the park.

    Date of stay: August 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Nomad13545153052
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Scott Mason, Owner at Holiday Inn West Yellowstone, an IHG Hotel, responded to this reviewResponded 21 December 2023

    Hi Nomad13545153052 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 December 2023 via mobile

    Stayed three nights at this hotel, as a IHG platinum member, I have been upgraded to a king suite with pull out couch.

    Front Desk staffs were very nice , and offered us free breakfast, (usually only diamond members being offered free breakfast). Also they were very friendly. Free coffees and teas and free ice cream at almost any time. Swimming pool and kids game room, even the laundry are free, they only charge one dollar for the laundry detergent. They have on site slots machines. I spent one dollar and played almost one hour poker on the slots. So much fun, the hotel located at busy town with tons of other restaurants, coffee shops and gas stations, very convenient and just a few minutes driving distance from the west gate of yellow stone. Highly recommend.

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank 123math
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Scott Mason, Owner at Holiday Inn West Yellowstone, an IHG Hotel, responded to this reviewResponded 11 December 2023

    Hi 123math, thank you for choosing our hotel and sharing your positive experience! We're delighted to hear that you enjoyed your upgraded suite, complimentary breakfast, and the various amenities we offer. We appreciate your recommendation and hope to welcome you back soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 October 2023

    so a chain in the small village. I would have expected more out of having a restaurant attached. Breakfast buffet, significant add on, was nothing more than the chain breakfast.....thought there would be a menu option. Staff was fantastic.....better walking a few blocks away to get what you want. Price of room was extremely overpriced. Go somewhere else young man, somewhere else.

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Romavisit
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Scott Mason, Owner at Holiday Inn West Yellowstone, an IHG Hotel, responded to this reviewResponded 16 October 2023

    Hi Romavisit, thank you for sharing your feedback. We appreciate your compliments about our fantastic staff. We apologize for any disappointment regarding the breakfast buffet and the menu options. We'll take your comments into consideration to improve our offerings. Thank you for your review.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 August 2023

    Mold on the shower walls, mold on the floor in the bathroom. no continental breakfast, and it was $400+ per night (with me being an IHG member). Very disappointed in this hotel, not what I would have expected from a Holiday Inn.

    Room tip: I would recommend a smaller, family owned property over this one. Not knowing other properties in the area, I thought I would be good here.
    Date of stay: August 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank IslandGirl1969904
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn West Yellowstone, an IHG Hotel, responded to this reviewResponded 13 September 2023

    Hi IslandGirl1969904,

    Thank you for sharing your thoughts about your stay. We appreciate you staying at our Holiday Inn West Yellowstone for your travel needs and for doing business with IHG Hotels and Resorts.

    Our goal is to make your stay convenient, uncomplicated, relaxing, and comfortable. I'm sorry for the issues you encountered during your stay. I documented and forwarded your sentiment to our hotel management team for further review. I also sent a private message to obtain more details about your stay.

    Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again!

    Many Thanks,

    Rosh D.
    Case Manager
    IHG Hotels & Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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