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Departure551025
Great service
5.0 of 5 bubblesReviewed 29 May 2021via mobile
Kristyn was extremely helpful and friendly. Service was great. Recommended places to eat which were outstanding. We are definitely looking forward to coming back again. Montana is a gorgeous place to visit.
Date of stay: May 2021Trip type: Travelled with family
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31 - 36 of 689 reviews
Reviewed 27 May 2021

Rooms were cleaned pretty well. The t.v was too low to see while covered up with the fluffy blanket which was disappointing. The bathroom did not have a ventilation fan but the most off-putting part was definitely the rude staff members. Will be checking out a different hotel the next time im in the area.

Date of stay: May 2021
Review collected in partnership with this hotel
Thank Erica P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Boren, General Manager at Yellowstone Pioneer Lodge, responded to this reviewResponded 14 June 2021

Dear guest,

Thanks so much for bringing this issue to our attention and please let me apologize for the unacceptable way in which you’ve been treated.

Keeping our customers happy is our number one priority and I’d like to ask you for another chance to stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2021

Price and cleanliness of room were 5 star. The breakfast 1 star and the pool opening at 8 am was disappointing as was no hot tub. I’d give the pool a 3 star. The pool area was clean, the pool was deep, not having a hot tub we felt the pool should have been warmer.

Date of stay: May 2021
Review collected in partnership with this hotel
Thank Nic E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Boren, General Manager at Yellowstone Pioneer Lodge, responded to this reviewResponded 27 May 2021

Dear guest,

Thank you for taking time to write a review. A hot tub would be a great addition to our property, however, we have to use what we have. I apologize for the temperature of the pool not meeting your expectations. We do keep it at 88 degrees. I do hope you will stay with us again. If you have any further questions or concerns, please feel free to contact me. Thanks

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Reviewed 25 May 2021

We had a HUGE interview that was held at the Yellowstone Pioneer Lodge meeting room and the Hotel accomodated our CRAZY request. Kristyn was pleasant and helped with every request. Thanks Kristyn!!!
Silver Creek Rodeo Co.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank S3317MZambers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Boren, General Manager at Yellowstone Pioneer Lodge, responded to this reviewResponded 27 May 2021

Dear guest,

I'm pleased that you had a great experience with us. I will pass this along to Kristyn. We really appreciate your wonderful review and we hope you stay with us again! Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2021

Bed was comfortable, bathroom was a little out of date & tub was not the cleanest. Overall clean property from what we saw. Breakfast wasn’t that great, partially why we chose this hotel on our busy trip and we still had to stop elsewhere. Would stay here again if we were just passing through.

Date of stay: May 2021
Review collected in partnership with this hotel
Thank awrigh660690
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Boren, General Manager at Yellowstone Pioneer Lodge, responded to this reviewResponded 27 May 2021

Dear guest,

Thank you so much for writing a review on us. I'm glad you did enjoy your stay with us. I will speak with my housekeeping staff about your experience with your room. I apologize for that. I hope to see you again soon. Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021

Facility is old and run-down. Grounds are quite neglected and a generally shabby appearance. Shower changes from cold to scalding hot without warning, depending on how many other guests are turning water on and off.

Date of stay: May 2021
Review collected in partnership with this hotel
Thank mbates376718
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Boren, General Manager at Yellowstone Pioneer Lodge, responded to this reviewResponded 27 May 2021

Dear guest,

Thank you for taking time to write a review on us. We have been working on it, but it's been difficult with the rapid weather changes and I apologize for that. I will have maintenance look into your shower problem and have that fixed immediately. We do hope you will stay with us again. Thanks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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