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“So disappointed”

Neptunes Taphouse and Eatery
Ranked #13 of 63 Restaurants in Livingston
Price range: $16 - $43
Description: We wanted to stand out and bring something incredible to our community. We brought in what we like to call "Surf Style Sushi" and paired it alongside burgers and fish fry. We have created a new, comfortable place where you can focus on the food and drink experience for our locals and tourists who love our quirky mountain town.
Restaurant details
Description: We wanted to stand out and bring something incredible to our community. We brought in what we like to call "Surf Style Sushi" and paired it alongside burgers and fish fry. We have created a new, comfortable place where you can focus on the food and drink experience for our locals and tourists who love our quirky mountain town.
Reviewed 13 August 2020 via mobile

So disappointed, we were really looking forward to eating sushi here tonight. My husband stopped by at 7pm and was told there was no wait at all for 2 people, so we returned 5 minutes later to be told by a different person there was a 20 minute wait and she would text us. We accepted this, we understand that things are different right now, not all tables are being used and maybe they got busy in 5 minutes. We did not receive a text in 20 minutes, so we returned to the restaurant and politely waited. While we waited, 2 different couples walked in, said they didn’t have a reservation, and were seated immediately? So my husband explained we had been waiting for 20 minutes and we were told, with no apologies, we would need to wait another 15 minutes? At which point we decided to eat somewhere else, they just shrugged us off without a care.
The issue here seems to be that 3 different people are working as greeters at the same time, when really only one is needed, and unfortunately they are all on very different pages and are not communicating with each other at all?
Very very disappointing, we tried to be more than accommodating as customers in this current time, to be met with ambivalence unfortunately. On the bright side we went on to experience wonderful service and food at Glens just down the street, and we will be back there tomorrow!

Date of visit: August 2020
Thank TraceyJ1453
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
laurens215, Owner at Neptunes Taphouse and Eatery, responded to this reviewResponded 14 October 2020

We've had a very hard time since Covid after losing almost 70% of our staff. We have had to hire brand new inexperienced people and train them. We know mistakes like this are difficult for guests to understand because we are all used to dining out at restaurants that are fully staffed and fully trained. Covid has affected local businesses in a myriad of ways and inexperienced new staff is only one of those ways. This is something we are working on improving and doing the best we can. I try to remind all of our guests (and myself) that during a pandemic the effects are further reaching than you can imagine. It's not over and we are still struggling to recover. Expectations need to be adjusted accordingly. Leaving negative reviews during this time is simply unfair and detrimental to small businesses who are just trying to stay a float and serve our town.

Glenn's has a much smaller restaurant, menu, and staff than we do. It's an apples to oranges comparison.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (75)
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26 - 30 of 75 reviews

Reviewed 11 August 2020 via mobile

Hidden gem and you won’t be sorry. The service is always impeccable and we have never had a bad sushi roll. They have a wide selection of fun drinks and something here to please everyone.

Date of visit: August 2020
1  Thank K3703OF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2020 via mobile

Who would have thought - sushi in Montana. Attractive outdoor seating area in lovely downtown Livingston. Nice menu selections leaning towards sushi items. Interesting draft beer choices. Choose a bunch of small items for maximum enjoyment. This is a very good restaurant - check it out.

Date of visit: July 2020
Thank pfefmeister
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2020 via mobile

What a fantastic find on the way from Yellowstone to Bozeman! Dinner was delicious and unexpected. We had a party of 7 and were seated immediately. All people from ages 2 to 73 found something amazing.

Date of visit: July 2020
Thank Chelle O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2020 via mobile

Fun decor, great service, and delicious sushi! I honestly wasn’t expecting much for fresh fish this far from the ocean, but our rolls were some of the best I’ve ever had. We had the Pucker Punch and Jupiter rolls. Hope R was our server and she was fantastic! Very attentive and our food came out fast. Highly recommended

Date of visit: July 2020
Thank lisa12Lk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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