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Joyce S

Awful customer service

1.0 of 5 bubblesReviewed 12 Oct 2021
My husband and I stayed at this place because we got caught in an unrecorded snow storm that shut the interstate down. I booked a room with a queen bed. When we got there we were told that this booking shouldn't have happened because they are supposed to close the top for when it snows. When we got up to the room it was decent, but I quickly realized that the bed was not queen sized, it was a full size. My husband and I own a queen size bed. We know what a queen size is. When I went to talk to the lady at the front desk she insisted that the bed was a queen size. She didn't even care that I told her we hardly got any sleep because there was no room on that bed. I would caution any traveler to seriously consider skipping this place even if you have to pay more somewhere else!
Date of stay: October 2021
Trip type: Travelled as a couple
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9 - 14 of 72 reviews
Reviewed 17 September 2021 via mobile

Really Bad customer Service, don’t feel comfortable the moment we called that we’re checking in late. Lots and lots of questions, we felt like being interrogated.
We had been traveling around the US,
This is the lowest of the low customer service lobby stinks, parking lot sucks
Room have awful smell, bed was not comfortable
For those travelers out there, keep in mind, this is the worst place to stay.
Watch out!!!!

Room tip: Stay away from Country motor inn
Date of stay: September 2021
Trip type: Travelled with family
1  Thank Pumpkin23451
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2021

The room smelled so bad that I left the Granddaughters in the car while I sprayed Lysol spray and tried to clean the place up. The counter I wiped with Lysol wipes and you could see my hand print with all the black dirt I picked up. The bathroom was horrible also. We brought a blanket in from the car to sit our luggage on. We slept there after running a UV light over the sheets and got up at 5:30 a.m. and left that horrible place. We were on a 10 trip and that place was more expensive than any of our other stays. We stayed at Best Westerns , Homestead Inn, Tru by Hilton and The Davenport . I don't know how they can sleep at night knowing how flithy the place is and how much they charge their customers. Shame on them. And they do not give any discounts, like senior, AARP, AAA. They are just very greedy owners.

Room tip: Do Not Stay There !!!!
Date of stay: July 2021
    • Location
    • Rooms
    • Service
2  Thank Y2170BEkarenj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2021

We arrived late (11:15pm) the room was as expected but the lady Betty at the front desk was polite and had just returned and the previous people that were running the place were disgruntled and being evicted. We got no sleep because we were 2 doors down from the place they were moving out and our car was parked next to the mans car who was very upset. We fell asleep for about 2 hours after they finally stopped enough and were back awake because of them. We asked for a refund and they have never responded and Betty hangs up the phone if I call and ask about my refund. I would never stay at this place again.

Room tip: All rooms are very small
Date of stay: June 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank jprancher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2021

Located just east of downtown this proved to be a great stay. As always, pet friendly makes or breaks the deal so they did take Sammie for a reasonable fee. My room was clean and well maintained but was also going to be renovated after my stay. The property is quiet and I got two good nights sleep. No breakfast yet, (April 2021) but coffee is available in the lobby by 7 AM. It is an easy, short walk into town where food and other amenities are available. There are a number of attractions close by, Sacajawea Park and Meyer's River View Trail are two worth checking out. I did have an amazing meal at the Montana Rib and Chop House. Very reasonable rates and Cindy and Billy's warm hospitality topped off the stay.

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CATTSAR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy S, Innkeeper at Country Motor Inn, responded to this reviewResponded 16 May 2021

Charlie!! Thank you so much for taking the time to leave a review! We are glad you enjoyed your time here with us. We look forward to seeing you in the future and accommodating you and your furry family! Safe travels, and stay young!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2020 via mobile

Room was very small but clean. About a ten minute walk to downtown. Rib and Chop restaurant is maybe a five minute walk. Bed was comfortable. Due to affordability and cleanliness, I would stay here again.

Date of stay: July 2020
Trip type: Travelled solo
Thank 91melyssat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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