Positives: Fast check – in, Connor was courteous, plenty of parking, clean lobby, elevator, and room. When lacking amenities inventory, they brought to me immediately. Honored Marriott membership with a welcome gift in a bag.
Negatives:
• Hot water not hot enough. Connor said it’s Montana state law, but I stayed in Delta by Marriott down the same street in Helena, in mid-November 2021, and the hot shower was really hot. He then changed his explanation saying he would ask the maintenance look at it. The hot water was hot when I first checked but for some reason got cooler. Connor who is also the manager, offered to provide two complimentary frozen items from the minimarket next to the lobby.
I rather the hot water is hot, not warm than getting the frozen foods, especially the selections aren't something I could use.
• Very loud central air – even louder in the morning, was woken up at 5:30am.
Additional Info:
* The payment to this hotel did not go through when handled by Connor, I caught it later. Spoke with Kim, another staff, weeks later to resolve it and to ensure they are paid. For this hotel, you may want to check the invoice and payment receipt more carefully to ensure all charges are right and done right. Kim's manager, Kaela was also helpful in resolving it.
This hotel would have earned a 4.0 if they had provided hot shower, not cold; and that Connor would provide a more realistic explanation instead of providing inconsistent answers or pulling in state law as an excuse.
It should have earned a 5 out of 5 if the central air isn't so loud. This hotel's central air is a lot louder and noisier than most other hotels, which impacts sleeping quality.
3.5 out of 5.0
