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Donn V
Billings, Montana

The outside sign said it all.....

4.0 of 5 bubblesReviewed 19 May 2021
This was my first Fairfield, though I've stayed with other marriot brands. Check in went well as Abigail was training a newbie who's fingernails looked like they could claw the insides out of a bear. Yikes! But they were friendly gals. The room was nice, had the proper amenities. Bedding, or specifically, mattress pad came undone repeatedly and actual mattress was stained. Morning breakfast was good, best in our week of travel. The outside sign you ask? Several letters of the Fairfield sign did not illuminate. Thus considering the whole enchilada and the rate I paid....the stay was FAIR! like the sign told me it would be.
Date of stay: May 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (218)
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14 - 19 of 218 reviews
Reviewed 10 February 2021

We stayed for one night. The room was clean and quiet. They are one of the few Fairfields I have encountered during Covid that offer cooked breakfast - you go to a window and order eggs, biscuits and gravy, oatmeal, etc., and it is brought out for you to take back to the room. It was quiet and the staff were friendly. No complaints.

Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
3  Thank The-Finicky-Travelr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2020

I am a Marriot Bonvoy rewards member and I enjoyed my 3 night stay at this hotel. They do their best to serve a pretty good breakfast during these COVID times and I greatly appreciated that. Very clean rooms, great beds and comfortable linens, restaurants and shops around the area. I have nothing negative to say about my experience at this hotel.

Date of stay: November 2020
Thank Sheema2224
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2020 via mobile

Checking in and out very easy. Friendly staff. We stayed 2 nights and have no complaints. Room was clean, quiet & well maintained. Normal size room with a microwave & fridge. Laundry was just down the hall. 1 washer & 1 dryer. $1.25 for each & had a machine to purchase laundry supplies if needed. Breakfast was a premade egg with cheese on English muffin with sausage & bacon on each. They were hot and good. I like bacon & Hubby prefers sausage so we swapped meats. They had other basics like boiled eggs & cereals. It was close to town & easy to get to sights. There’s a large grocery store just down the road along with other stores. We had no issues & enjoyed our stay.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank Christina B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaela Johnson, General Manager at Fairfield Inn & Suites Helena, responded to this reviewResponded 12 August 2020

Thank you for taking the time to review your stay. We are glad to see you enjoyed your time with us and we hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2020

I do 100+ nights with Marriott a year and it's rare to have one with Internet so dysfunctional as this one. Really would not work, period. They admitted this was a common issue but didn't seem to know how to rectify.

The other thing I found shocking was the lack of mask-wearing despite it — supposedly — being a Marriott brand standard.

Anyway, do you need to stay in a Marriott in Helena? Stay at the Delta or the Residence Inn. Do you need to stay at a Fairfield in Montana? Stay at the one in Butte or Missoula or Bilings. Do you need to stay at a limited-service chain hotel in Helena? Try the Holiday Inn Express. That was where I ended up after leaving this hotel early.

Bottom line, this one should probably be de-flagged, sadly.

Date of stay: July 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank stvrrr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2020 via mobile

I was checking reviews for our stop in Helena and it had the best reviews. We decided to stay here and I'm glad we did.The staff is nice. The room is very clean. It has the sink outside the restroom, which is nice. We have a fridge, microwave, good TV. Beds are comfortable. There's coffee available in lobby and coffee in the room. Breakfast is available in the morning. The pool is available by reserving a spot,because of covid. The hot tub is broken at this time. There is a workout room too. We are on the 1st floor & parked the harley by our window so we could see it. The capitol is a pretty neat place to see and the giant church is beautiful. At this time I've been told in Montana masks are suggested,but not required.

Date of stay: July 2020
Trip type: Travelled as a couple
3  Thank kiannahsmom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaela Johnson, General Manager at Fairfield Inn & Suites Helena, responded to this reviewResponded 4 August 2020

Thank you for the kind review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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