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Voyage758319

The staff make the stay

5.0 of 5 bubblesReviewed 21 Nov 2023
What a beautiful place to stay! What made my trip was the staff. John (GM), Karlee, Hanna (front desk) were so amazing! Their kindness, attentiveness and attitude was so uplifting and inspiring. I 100% will stay again!!
Date of stay: November 2023
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karlee Fleming, Sales at DoubleTree by Hilton Helena Downtown, responded to this review
Responded 26 Nov 2023
Thank you for your review of our property and the 5 out of 5! We very much appreciate that you chose us for your home away from home while in Helena. I'm glad that myself, John and Hanna took great care of you and made you feel welcome! We can't wait to see you again. Safe travels on your next adventure!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (313)
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All reviews last chance gulch great location bella roma small balcony front desk downtown area pedestrian mall restaurants and bars room was clean hotel is located great stay nice breakfast enjoyed my stay great room very nice hotel montana proximity
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Reviewed 14 November 2023

Beds are amazing, rooms have been recently updated, everything has that fresh,clean, new feeling to it. Staff went above and beyond during our stay!! Staff always had a smile,we're friendly and very accommodating!!! Will definitely be back!!!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Voyage63591652809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karlee Fleming, Sales at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 21 November 2023

Thank you for taking a moment to share your experience. I am glad to hear you enjoyed your stay and the staff took great care of you and were always smiling. We look forward to seeing you again on your next trip to Helena.

Sincerely,
Karlee Fleming
Director of Sales
DoubleTree By Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023

This hotel is AMAZING! The staff is phenomenal. They always go the extra mile. Our room was nice and clean and the breakfast was delicious!!! We stay at Doubletrees across the country. This one is far above the rest. We will definitely be back!

Date of stay: October 2023
Trip type: Travelled with friends
Thank Theresa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2023

The Room was very clean and updated. A very enjoyable location on the Downtown Walking mall. Breakfast with made to order eggs was very good. My dinner at the restaurant gets a 10/10. Overall, hard to find such a combination in a hotel.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Silvrtabz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2023 via mobile

While not a Ritz or Four Seasons, I have this a 5 star rating because it’s got everything you need in a hotel in Helena. Great location near lots of food and drink options including a great Italian place on site. Clean rooms. Comfortable beds. Pool. Gym. Little mini mart for all day snacking. Also, those amazing chocolate chip cookies!
VictorB

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Victor B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karlee Fleming, Sales at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 25 August 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the staff and hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

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Reviewed 14 August 2023

I only stayed one night on a quick stop. Hotel was clean. Good location. Seemed a little understaffed. I was on the 2nd floor with a view of the roof and AC. It was a little loud. But still, I would stay here again.

Date of stay: August 2023
Trip type: Travelled solo
Thank GoldenMom516
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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