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Izzy
Hanoi, Vietnam

Lovely Hotel

5.0 of 5 bubblesReviewed 22 Mar 2021
We stayed at the DoubleTree in December and were amazed by how kind and courteous the staff were, particularly the housekeeping and room service staff! The hotel restaurant serves an amazing steak btw. Clean, spacious, comfortable rooms.
Date of stay: December 2020
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Becky Hildenstab, Guest Services / Front Office at DoubleTree by Hilton Helena Downtown, responded to this review
Responded 16 Jul 2021
Thank you for your review! I am very pleased to hear your stay with us in December was wonderful and that our housekeeping and room service staff were kind and courteous! I am also happy to hear you were able to enjoy a fabulous meal at our wonderful Italian restaurant!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (313)
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All reviews last chance gulch great location bella roma small balcony front desk downtown area pedestrian mall restaurants and bars room was clean hotel is located great stay nice breakfast enjoyed my stay great room very nice hotel montana proximity
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Reviewed 25 June 2020 via mobile

Staff was very friendly and helpful with any questions we had. Quiet and clean room. Parking right across the street. Location close to dining and shopping and pedestrian walk ways. Italian restaurant attached to hotel has food as any I have ever experienced in Italy. Recommend staying and dining right at the Doubletree

Date of stay: June 2020
Trip type: Travelled as a couple
Thank 34russellp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Becky Hildenstab, Guest Services / Front Office at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 17 July 2021

Thank you for your review! I am glad to hear you had a wonderful stay with us and were able to enjoy a fabulous meal at Helena's own little piece of Italy!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020

I was welcomed very warmly even though i was late. Front desk person . Warm cookie was great. Amenities are great. Beautiful interiors well maintained. Walking distance for all the best food joints. I recommend thsi place

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank raju164
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 11 March 2020

Thank you for your review! I am glad to hear you enjoyed your stay with us! We do have some really great cookies! I am glad to hear you enjoyed our wonderfully central location in downtown! We hope to see you again soon!

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Reviewed 7 March 2020

Awesome people who are genuine. They always have smiles on their faces and recognize me by name, it makes me feel welcome and appreciated. there more than enough accommodations for any stay whether business or pleasure.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank davidl0ve
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 11 March 2020

Thank you for your review! It is always a pleasure when you stay with us! We always look forward to your next visit!

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Reviewed 7 March 2020

Fantastic hotel, highly recommend. Rooms are very clean and neat, breakfast is fantastic. Location is great to the walking mall, so no need to drive anywhere to enjoy the great Helena downtown. Close to many fantastic restaurants.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jmeeker2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 11 March 2020

Thank you for your review! I am glad to hear you enjoyed your stay with us as well as our wonderful in house breakfast buffet! I am also happy to hear you enjoyed our fabulous central location in downtown Helena, MT!

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Reviewed 1 March 2020

Stayed here because the Great Northern was full. I was pleasantly surprised with the updated property as it had been many years since I last stayed. Great Italian restaurant. Excellent breakfast. Close to my meeting place. Will most likely stay here next time I need a place in Helena

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank blueotter14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 4 March 2020

Thank you for your review! I am glad to hear you had a fabulous stay with us and enjoyed our wonderful in house breakfast buffet with the "Eggs Your Way" station! I am also happy to hear that our location worked out for you to conveniently get to your meeting! We hope to see again during your next visit to Helena, MT!

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