We stayed here for the Thanksgiving holiday and it was impressive! Staff was attentive but not overbearing, food was great and the breakfast folks were super friendly and talkative. The rooms were clean, updated, and well appointed.
161
95
40
7
10
Rcdown78
Hobe Sound, FloridaWell located and great staff
Review of DoubleTree by Hilton Helena Downtown
Reviewed 14 Dec 2019
We liked this place a lot. Location is excellent, and the staff was very helpful. The rooms were well lit and clean. The breakfast offerings left a little to be desired, and should be upgraded. The hotel is attached to a very good Italian restaurant, and I recommend reservations for that place as it can get crowded.
Date of stay: November 2019Rooms
Service
Sleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this review
Responded 17 Dec 2019
Thank you for the review! I am glad to hear you enjoyed your stay with us and enjoyed our newly updated rooms and decor! Our breakfast buffet includes a wonderful "Eggs YOUR Way" station where any guest can get a made to order omelet or a specialty egg dish of their choosing. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
- Booking.com
- ZenHotels.com$291
- Hotels.com
- Hotels.com
- Wyndham$170
- Expedia.com$170
Get rewarded with One Key
- Booking.com
- ZenHotels.com$234
- Hotels.com
Get rewarded with One Key
- Booking.com
- Choice Hotels$230
- Hotels.com
- Hotels.com
- Expedia.com$145
- Algotels
- Hotels.com
- Expedia.com$231
- HIExpress.com
Save with Hilton Honours Rewards
- Booking.com
- Expedia.com$255
- Hotels.com
Get rewarded with One Key
- Hotels.com
- ZenHotels.com$175
- Booking.com
- Expedia.com
- ZenHotels.com$350
- Hotels.com
Get rewarded with One Key
- Booking.com
- ZenHotels.com$159
- Hotels.com
Reviews (313)
Filter reviews
313 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
Traveller rating
161
95
40
7
10
Show reviews that mention
All reviews last chance gulch great location bella roma small balcony front desk downtown area pedestrian mall restaurants and bars room was clean hotel is located great stay nice breakfast enjoyed my stay great room very nice hotel montana proximity
Updating list...
50 - 55 of 313 reviews
JamesW8306
61
Date of stay: November 2019
Ask JamesW8306 about DoubleTree by Hilton Helena Downtown
Thank JamesW8306
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 4 December 2019
Thank you for your review! I am glad to hear you had a wonderful stay with us over the holiday! I am also happy to hear you were pleased with our staff and our guest rooms! We hope you stay with us again in the near future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
timkoma
Omaha, Nebraska
15967
I normally stay in Hampton Inns but some others in my company recommended the DoubleTree downtown. Best recommendation anyone's ever given. Literally walk out the back of the hotel to Helena's walking mall with shopping, food and entertainment.
The hotel was very clean, staff was outstanding. Beds are comfortable. Lots of parking.
One of the best things was the really quiet heating.
Date of stay: November 2019
Review collected in partnership with DoubleTree by Hilton
Ask timkoma about DoubleTree by Hilton Helena Downtown
1 Thank timkoma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 27 November 2019
Thank you for the 5 star review! I am very glad to hear you had an amazing stay with us and that our staff went above and beyond to make your stay even more wonderful! I am also happy to hear you enjoyed our lovely location! We hope to see you again during your next visit to Helena, MT!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bob18677
1
Preston at check in was great! Very informative and had great suggestions for area restaurants and things to do. The warm cookie and greeting was a very nice touch. Room was clean and Breakfast fresh and full with lots of options. Chris was very nice and attentive as our breakfast host. Good Job!
Room tip: Our room was 605 and it was really nice. Great view.
Date of stay: November 2019
Ask Bob18677 about DoubleTree by Hilton Helena Downtown
Thank Bob18677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 15 November 2019
Thank you for taking the time to share your recent stay with us! I am very glad to hear you had a wonderful stay with us and that Preston and Chris were key in making sure you had a wonderful experience with us, I will make sure to inform them of your kind comments! We look forward to seeing you again in the not too distant future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
smcl0ud
11
Room was clean and nice. Pool and hot tub are closed this entire month. Restaurant is pricey and limited menu. No continental breakfast. Overall, stay was good. A little more than we usually pay for a hotel, especially when breakfast isn’t included.
Date of stay: November 2019
Review collected in partnership with DoubleTree by Hilton
Ask smcl0ud about DoubleTree by Hilton Helena Downtown
1 Thank smcl0ud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 13 November 2019
Dear smcl0ud,
Thank you for your review and the wonderful rating. I would like to apologize for our pool being down. We are always striving to provide the best experience possible. Our pool will be freshly redone and looking amazing like the rest of the property soon. Our breakfast is made to order, fresh omelets, with everything made from scratch. To provide the very best a full service hotel has to offer. We hope to see you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
biz286
2
I usually never write a review while staying at a hotel but this place is simply amazing. Preston checked me in super quickly and was very informative about the property and local events. Best check in ever! Kudos to Preston! I Got to the room and I love it! Crisp clean sheets, great modern feel and super comfy bed! I will be back!
Room tip: quiet rooms are south side of hotel
Date of stay: October 2019
Ask biz286 about DoubleTree by Hilton Helena Downtown
Thank biz286
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.