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timkoma
Omaha, Nebraska

Best location in Helena, great staff.

5.0 of 5 bubblesReviewed 21 Nov 2019
I normally stay in Hampton Inns but some others in my company recommended the DoubleTree downtown. Best recommendation anyone's ever given. Literally walk out the back of the hotel to Helena's walking mall with shopping, food and entertainment.
The hotel was very clean, staff was outstanding. Beds are comfortable. Lots of parking.
One of the best things was the really quiet heating.
Date of stay: November 2019
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this review
Responded 26 Nov 2019
Thank you for the 5 star review! I am very glad to hear you had an amazing stay with us and that our staff went above and beyond to make your stay even more wonderful! I am also happy to hear you enjoyed our lovely location! We hope to see you again during your next visit to Helena, MT!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (313)
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All reviews last chance gulch great location bella roma small balcony front desk downtown area pedestrian mall restaurants and bars room was clean hotel is located great stay nice breakfast enjoyed my stay great room very nice hotel montana proximity
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Reviewed 14 November 2019

Preston at check in was great! Very informative and had great suggestions for area restaurants and things to do. The warm cookie and greeting was a very nice touch. Room was clean and Breakfast fresh and full with lots of options. Chris was very nice and attentive as our breakfast host. Good Job!

Room tip: Our room was 605 and it was really nice. Great view.
Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Bob18677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 15 November 2019

Thank you for taking the time to share your recent stay with us! I am very glad to hear you had a wonderful stay with us and that Preston and Chris were key in making sure you had a wonderful experience with us, I will make sure to inform them of your kind comments! We look forward to seeing you again in the not too distant future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2019

Room was clean and nice. Pool and hot tub are closed this entire month. Restaurant is pricey and limited menu. No continental breakfast. Overall, stay was good. A little more than we usually pay for a hotel, especially when breakfast isn’t included.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank smcl0ud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 13 November 2019

Dear smcl0ud,
Thank you for your review and the wonderful rating. I would like to apologize for our pool being down. We are always striving to provide the best experience possible. Our pool will be freshly redone and looking amazing like the rest of the property soon. Our breakfast is made to order, fresh omelets, with everything made from scratch. To provide the very best a full service hotel has to offer. We hope to see you again.

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Reviewed 1 November 2019

I usually never write a review while staying at a hotel but this place is simply amazing. Preston checked me in super quickly and was very informative about the property and local events. Best check in ever! Kudos to Preston! I Got to the room and I love it! Crisp clean sheets, great modern feel and super comfy bed! I will be back!

Room tip: quiet rooms are south side of hotel
Date of stay: October 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank biz286
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2019

My room wad clean and comfortable. Great location with wking to great food, shopping and coffe shop. Staff were friendly and helpful. Great options in fitness room. Free breakfast options would have been appreciated. Confetence room was in a great location wjth accommodations. Hope to come stay for fun weekend.

Date of stay: October 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank beckyjol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 29 October 2019

Beckyjol,
Thank you for your wonderful review. We are pleased to hear you had such a wonderful time an "will be back" Our breakfast is made from scratch, every morning. We hope you try one of our amazing made to order omelets next time we see you.

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Reviewed 22 October 2019

Exceptionally clean, and comfortable environment. The staff were super friendly and helpful. Most comfortable bed I've ever slept in at a motel. The onsite restaurant was good though a little spendy. Would stay here again!

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Colleen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 25 October 2019

Colleen,
Thank you for your wonderful review and top rating. We strive to provide the best customer service in town and that "at home" feeling. We are pleased to hear you enjoyed our restaurant. Chef Davide is from Italy and he makes everything from scratch. All of his breads and pasta are made fresh, by hand every morning. We look forward to seeing you again.

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