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Preston at check in was great! Very informative and had great suggestions for area restaurants and things to do. The warm cookie and greeting was a very nice touch. Room was clean and Breakfast fresh and full with lots of options. Chris was very nice and attentive as our breakfast host. Good Job!
Date of stay: November 2019
Room Tip:Our room was 605 and it was really nice. Great view.
Trip type: Travelled on business
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BeckyA2622, Front Office Manager at DoubleTree by Hilton Helena Downtown, responded to this review
Responded 14 Nov 2019
Thank you for taking the time to share your recent stay with us! I am very glad to hear you had a wonderful stay with us and that Preston and Chris were key in making sure you had a wonderful experience with us, I will make sure to inform them of your kind comments! We look forward to seeing you again in the not too distant future!
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All reviews last chance gulch great location bella roma small balcony front desk downtown area pedestrian mall restaurants and bars room was clean hotel is located great stay nice breakfast enjoyed my stay great room very nice hotel montana proximity
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Room was clean and nice. Pool and hot tub are closed this entire month. Restaurant is pricey and limited menu. No continental breakfast. Overall, stay was good. A little more than we usually pay for a hotel, especially when breakfast isn’t included.
Date of stay: November 2019
Trip type: Travelled as a couple
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John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 13 November 2019
Dear smcl0ud, Thank you for your review and the wonderful rating. I would like to apologize for our pool being down. We are always striving to provide the best experience possible. Our pool will be freshly redone and looking amazing like the rest of the property soon. Our breakfast is made to order, fresh omelets, with everything made from scratch. To provide the very best a full service hotel has to offer. We hope to see you again.
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I usually never write a review while staying at a hotel but this place is simply amazing. Preston checked me in super quickly and was very informative about the property and local events. Best check in ever! Kudos to Preston! I Got to the room and I love it! Crisp clean sheets, great modern feel and super comfy bed! I will be back!
Room tip: quiet rooms are south side of hotel
Date of stay: October 2019
Trip type: Travelled on business
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Sleep Quality
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Ask biz286 about DoubleTree by Hilton Helena Downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My room wad clean and comfortable. Great location with wking to great food, shopping and coffe shop. Staff were friendly and helpful. Great options in fitness room. Free breakfast options would have been appreciated. Confetence room was in a great location wjth accommodations. Hope to come stay for fun weekend.
Date of stay: October 2019
Trip type: Travelled solo
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John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 29 October 2019
Beckyjol, Thank you for your wonderful review. We are pleased to hear you had such a wonderful time an "will be back" Our breakfast is made from scratch, every morning. We hope you try one of our amazing made to order omelets next time we see you.
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Exceptionally clean, and comfortable environment. The staff were super friendly and helpful. Most comfortable bed I've ever slept in at a motel. The onsite restaurant was good though a little spendy. Would stay here again!
Date of stay: October 2019
Trip type: Travelled on business
Value
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John L, General Manager at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 25 October 2019
Colleen, Thank you for your wonderful review and top rating. We strive to provide the best customer service in town and that "at home" feeling. We are pleased to hear you enjoyed our restaurant. Chef Davide is from Italy and he makes everything from scratch. All of his breads and pasta are made fresh, by hand every morning. We look forward to seeing you again.
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Staff was very helpful. Location was perfect as a launching point to our trip north for a little fly fishing. Rooms were clean, staff was helpful and breakfast was plentiful and delicious. Easy walk to restaurants and bars
Date of stay: October 2019
Trip type: Travelled as a couple
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KarleeF0810, Director of Sales at DoubleTree by Hilton Helena Downtown, responded to this reviewResponded 15 October 2019
Dear Connector78146,
Thank you for taking a moment to share your experience and for the 5 stat rating. I am happy to hear you enjoyed your stay and found our location to be your perfect launching point for your fishing trip. I am happy you found our rooms clean, the staff helpful and breakfast plentiful. We look forward to welcoming you back to our hotel in the not too distant future!
Sincerely, Karlee Fleming Director of Sales
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