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Samantha T

NOT up to Best Western Standards

3.0 of 5 bubblesReviewed 6 Sept 2024
This hotel is sub-par for a Best Western franchise. Definitely does not meet the Best Western standards I have experienced from staying at many other Best Western hotels. Bathroom was left dirty and used soaps still in the shower, as well as long hairs everywhere.
Date of stay: September 2024
Room Tip: No breakfast or continental breakfast was offered, only watered down horrible coffee and water.
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Owner at Best Western Helena/Capitol Hotel, responded to this review
Responded 20 Sept 2024
We are sorry you experienced this at our hotel. This is not a normal incident at our property, please see our reviews. It is my understanding our desk staff resolved your issue at the time of your stay. Our housekeeping inspectors now inspect every room everyday.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (644)
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3 - 8 of 644 reviews
Reviewed 22 August 2024

This hotel was quiet, clean and the service from the front desk was exceptional. My wife is a light sleeper, so the lady at the front desk moved us to the third floor and even offered to carry our suitcases up. This wasn't needed but the offer was very kind and exceptional for a hotel with no bellman.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 21 September 2024

Thank you for your kind comments. Our team tries hard to assist whenever and wherever it is needed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

We couldn't have asked for a more pleasant stay. Room appointments were spot on and very comfortable. Impeccable cleanliness with a capable, friendly Front Desk staff. The included breakfast was greatly enjoyed, too.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shirldrew2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 July 2024

We are glad you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

They were so wonderful with our pets and flexible when it came to needing additional nights.

We were there due to my father in law passing away unexpectedly and they were just absolutely incredible to us and helped with anything they could. So grateful ❤️

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank Squeaker373
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 16 January 2024

We are sorry you had to visit us during such a hard time. We are glad to hear we were able to help make it more bearable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024

We were passing through and booked our stay on Priceline. We were impressed with our room as it had LVP flooring, thick white sheets and fluffy towels. Wifi was great. The breakfast included sausage and eggs, yogurt, muffins juice cereal, waffle etc. Also the provide and serve great coffee. The restaurant was closed for the holiday season but it is so handy to have it there. We were repeat customers on this trip so obviously have had 2 great experiences now. The staff is outstanding. It is just off the highway with other resting walking distance but no road noise.

Date of stay: December 2023
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    • Location
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    • Service
Review collected in partnership with this hotel
Thank susanjenkins82024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 6 January 2024

Thank you for reviewing our property with such kind comments. We are happy you have enjoyed your stays and hope to see you again.

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Reviewed 29 September 2023

The Ramada is an excellent place to stay! Very reasonable rates, super friendly staff and service second to none. The Ramada is in an excellent location, has great food and a very comfortable lounge! I have been staying at this Ramada for many years and have always had great stays!

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mike N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 5 October 2023

Thank you for the glowing review!

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