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What a surprise! Our room was newly remodeled, clean and spotless. Pleasant and helpful staff. Bit of road noise, but it quieted down early and didn't start to early; never interfered with sleep. The kicker for this place was the complementary breakfast, a restaurant instead of a breakfast bar!
Date of stay: September 2023
Trip type: Travelled with family
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Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this review
Responded 27 Sept 2023
We are glad you enjoyed your stay. Our staff takes great pride in their work. Thanks for your kind words.
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All reviews free breakfast inn and suites room was clean restaurant next door stay there again an older hotel coffee maker road trip pool and hot tub desk microwave remodeling
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The rates are competitive, took advantage of the lounge attached to the hotel and complementary breakfast in the restaurant (skip the sausage) or choose another option. Clean, restful sleep and fwy accessible.
Date of stay: August 2023
Trip type: Travelled as a couple
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 22 September 2023
Thank you for reviewing our property. Our staff tries hard to please
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Could use a bit more cleaning, but staff are great and friendly. The on site restaurant, Roots, has a wonderful staff as well. Bat and casino also on site and within walking distance to many restaurants and shopping.
Date of stay: September 2023
Trip type: Travelled on business
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Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 22 September 2023
Thank you for your review of our property. We are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
My friends and I stayed 1 night at the Ramada on our way to Utah and 1 night on the way back to Canada. When we first arrived, we had the best customer service from Kristin at the front desk. She went above and beyond to make us feel comfortable and welcome. Not only did she provide us with a good room and rate, she took the time to give us suggestions on where to dine and explore.
If we ever come back to Helena, we will be staying there again.
Date of stay: August 2023
Trip type: Travelled with friends
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Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 6 September 2023
Thank you for taking the time to share your experience with Kirstin. She is amazing!
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The booking and check in process was easy. The front desk staff was friendly. The room did smell stale when we first arrived but otherwise was clean and the A/C worked. The beds and pillows were so comfortable (if you like soft/fluffy beds). The complimentary breakfast was good but a small portion. It was a good value for the price we paid .
I would stay here again.
Date of stay: August 2023
Value
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Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 17 August 2023
Thank you for taking the time to review our property. We are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall, a good deal, especially compared to some over-priced hotels in Helena. Hotel is in the middle of a mess of construction and multiple buildings, but it functions well. Room was clean and well-maintained, breakfast was fine.
Date of stay: July 2023
Trip type: Travelled with friends
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Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 10 August 2023
Thank you for your comments. We are in the middle of a remodel as well as the hospital construction next door. We are glad you enjoyed your stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC