Could use a bit more cleaning, but staff are great and friendly. The on site restaurant, Roots, has a wonderful staff as well. Bat and casino also on site and within walking distance to many restaurants and shopping.
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willys6
Oklahoma City, OklahomaEasy fwy access
Review of Best Western Helena/Capitol Hotel
Reviewed 15 Sept 2023
The rates are competitive, took advantage of the lounge attached to the hotel and complementary breakfast in the restaurant (skip the sausage) or choose another option.
Clean, restful sleep and fwy accessible.
Date of stay: August 2023Clean, restful sleep and fwy accessible.
Trip type: Travelled as a couple
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this review
Responded 21 Sept 2023
Thank you for reviewing our property. Our staff tries hard to please
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews free breakfast inn and suites room was clean restaurant next door stay there again an older hotel coffee maker road trip pool and hot tub desk microwave remodeling
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10 - 15 of 643 reviews
jeanniederby
Colstrip, Montana
1
Date of stay: September 2023
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 22 September 2023
Thank you for your review of our property. We are glad you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeza9
St. Albert, Canada
10976
via mobile
My friends and I stayed 1 night at the Ramada on our way to Utah and 1 night on the way back to Canada. When we first arrived, we had the best customer service from Kristin at the front desk. She went above and beyond to make us feel comfortable and welcome. Not only did she provide us with a good room and rate, she took the time to give us suggestions on where to dine and explore.
If we ever come back to Helena, we will be staying there again.
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 6 September 2023
Thank you for taking the time to share your experience with Kirstin. She is amazing!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chickipoo
Regina, Canada
7264
The booking and check in process was easy. The front desk staff was friendly. The room did smell stale when we first arrived but otherwise was clean and the A/C worked. The beds and pillows were so comfortable (if you like soft/fluffy beds). The complimentary breakfast was good but a small portion. It was a good value for the price we paid .
I would stay here again.
Date of stay: August 2023
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 17 August 2023
Thank you for taking the time to review our property. We are glad you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandra S
1
Overall, a good deal, especially compared to some over-priced hotels in Helena. Hotel is in the middle of a mess of construction and multiple buildings, but it functions well. Room was clean and well-maintained, breakfast was fine.
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 10 August 2023
Thank you for your comments. We are in the middle of a remodel as well as the hospital construction next door. We are glad you enjoyed your stay
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mjs_mel
Nekoosa, Wi
141
Customer Service is unbeatable. Our travel schedule was chaotic. Ms Jamie picked us up at the airport at an unscheduled time, gave us a great tip on a walkable Mexican restaurant that was delicious and all with a smile on her face!! The next morning, Robert got up at 4am to take us back to the airport. He even parked outside our room so we did not have to lug our bags to the lobby. Again, all with a smile on his face!! Room was comfortable and clean. I would definitely stay here again!!
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 10 August 2023
Thank you for staying with us. We have a fantastic staff.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC