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Nancy P

Could be better

2.0 of 5 bubblesReviewed 25 Jul 2023
Hotel rooms were clean, but very worn and run down. Property was not inviting looking, just buildings with no landscaping. No elevators so if your room is on the second floor, you need to lug them upstairs.
Date of stay: July 2023
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this review
Responded 9 Aug 2023
We are sorry you were disappointed with your economy room. As you know we are in the process of renovation these rooms. All the rooms have new beds, tvs and are clean. Our new furniture comes in at the end of this month. New flooring is in the process of being installed.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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18 - 23 of 644 reviews
Reviewed 25 July 2023

The location was recently updated & the amenities were appreciated. This location offered superior value compared to nearby, equally priced establishments.
We didn’t have time to enjoy the pool, hot tub or the complimentary breakfast but if the room stay was a measure then each of those would have been enjoyable as well.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Swank_Investments23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 10 August 2023

We are glad you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2023

Stay here! The beds are phenomenal! The place is clean. There’s an elevator, the staff is friendly, there is a free shuttle to the airport, and breakfast, even though we didn’t get to eat it because our flight was too early. This has to be the best place to stay in town! We stayed at the Baymont at the beginning of the trip, and it was filthy, had hard beds, no shuttle, and the breakfast was subpar. Also no elevator so we were forced to carry heavy luggage up stairs. The Ramada has it going on!

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sheri B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 10 August 2023

We are glad you enjoyed your stay in our premier rooms. We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2023

The front desk staff did her best to try and improve our stay but the hotel really needs to update. Our first room was literally worn out, smelled like dirty dig feet and was dark and dingy. Hodge podge of beat up furniture, wrong size curtains, unraveled carpet....so they moved us to a recently renovated room which was better but still not worth the $ we paid. I'm just glad we only had to sleep and shower there.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lsumne108466
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 10 August 2023

We are sorry you were disappointed with your economy room. As you know we are in the process of renovation these rooms. All the rooms have new beds, tvs and are clean. Our new furniture comes in at the end of this month. New flooring is in the process of being installed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2023

I can’t say enough bad things. Just don’t stay here. Air conditioner made loud noises all night, no outlets, bathtub had burns and looked terrible, ran out of tissue. Just terrible. Look elsewhere for your trip

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lweath234324
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 20 July 2023

We are sorry you were displeased with the economy room you reserved. We are in the process of remodeling the economy building. So far we have new beds and Tv's. Flooring has been installed in 12 rooms. Hopefully, we will be done by the end of the year. We have staff on 24 hours a day to assist with items like the air conditioner. Hopefully, you contacted the front desk for assistance.

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Reviewed 17 July 2023

The staff was very nice to my wife who is hearing impaired. The property has an onsite laundry, casino, restaurant, and bar. The room was large enough and had a comfy bed, was clean and modern. We enjoyed it

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank whogivesadamn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann Marie Bowers, General Manager at Best Western Helena/Capitol Hotel, responded to this reviewResponded 20 July 2023

Thank you for reviewing our property. We have a happy friendly staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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