The front desk staff did her best to try and improve our stay but the hotel really needs to update. Our first room was literally worn out, smelled like dirty dig feet and was dark and dingy. Hodge podge of beat up furniture, wrong size curtains, unraveled carpet....so they moved us to a recently renovated room which was better but still not worth the $ we paid. I'm just glad we only had to sleep and shower there.
We are sorry you were disappointed with your economy room. As you know we are in the process of renovation these rooms. All the rooms have new beds, tvs and are clean. Our new furniture comes in at the end of this month. New flooring is in the process of being installed.
I can’t say enough bad things. Just don’t stay here. Air conditioner made loud noises all night, no outlets, bathtub had burns and looked terrible, ran out of tissue. Just terrible. Look elsewhere for your trip
We are sorry you were displeased with the economy room you reserved. We are in the process of remodeling the economy building. So far we have new beds and Tv's. Flooring has been installed in 12 rooms. Hopefully, we will be done by the end of the year. We have staff on 24 hours a day to assist with items like the air conditioner. Hopefully, you contacted the front desk for assistance.
The staff was very nice to my wife who is hearing impaired. The property has an onsite laundry, casino, restaurant, and bar. The room was large enough and had a comfy bed, was clean and modern. We enjoyed it
Thank you for reviewing our property. We have a happy friendly staff.
I've been on a 3-week cross-country trip. This is the 15th hotel I've stayed at in 12 states. It is easily the worst both in terms of the room and in terms of the customer service.
The room was an "economy" room. The website pictures show a clean, up to date room. My actual room was not clean and not up to date. The office-chair upholstery was completely ripped and the stuffing was falling out. The lampshades were torn. The frame around the door was coming off the wall. The walls were beat up and had too many holes in them to count. Please see the pictures for details.
After rejecting the room as soon as I saw it and trying to exit the hotel, the front desk staff at the hotel made it sound like Expedia had to authorize a refund, and they said they would put a note in my file explaining the situation.
Expedia support called them, and the hotel refused to authorize a refund. I got an Expedia support supervisor to call, and the hotel still refused to authorize the refund. Finally I went back to the hotel and put the hotel staff and Expedia on speaker phone. The hotel still refused to authorize a refund.
The Expedia supervisor asked me to hold on while he investigated further. After 10 minutes or so he came back and said the hotel had authorized the refund. Note, this took 4 calls to the hotel plus an in-person visit.
The Expedia supervisor at that point encouraged me to go back to the hotel because they had told him they wanted to "make it right." I went back, and asked them what they had in mind. They said they had authorized the refund. That was it.
This is easily the worst customer service I have ever had at any hotel, not just the 15 in the last 3 weeks. The room itself is tied for worst I've ever stayed in, though I didn't actually stay in this one.
We are sorry you had such and ordeal. Our hotel checked you out with no charge as you were displeased with the room. The room was inspected after you left and found to be a basic, clean, no frills room as disclosed. We are sorry you were displeased with the economy room you reserved and expected more from us. We are in the process of remodeling the economy building. So far we have new beds and Tv's. New desk lamps were installed yester day. Flooring has been installed in 12 rooms. Hopefully, we will be done by the end of the year.
We are doing a "wind energy " job that brings us to Helena to stage for a 4am run. I am in hotels nightly. I also, have allergy issues. I get my best sleep here. The rooms are awsome and the staff, fantastic. Robert does all he can to make sure I get "my room" and Christin is awesome. There is a restaurant here you can't beat. I am not usually here for breakfast, but today I was. Absolutely, fantastic stay.
We are glad you enjoyed your stay. The staff has been told of your comments. Thank you
