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James S

Great staff horrible hotel

2.0 of 5 bubblesReviewed 11 Jul 2023via mobile
There were popcorn crumbs on the floor of our room which indicated that it had not been cleaned, room smelt badly of cigarettes, and restaurant was closed. This hotel was built in the 70s and had a bad refresh in the early 2000s and it shows. This is not what I have come to expect from Delta hotels and hope Marriott does something about this. Until something changes I would NOT recommend!
Date of stay: July 2023
Trip type: Travelled with family
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    Reviews (353)
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    5 - 10 of 353 reviews
    Reviewed 12 July 2023

    I made a 3 night reservation at about $280 per night.

    Upon arrival, I was informed the hotel restaurant isn't open for breakfast. The hotel's website in several places advertises that the restaurant is open daily for breakfast and dinner. The front desk clerk said the restaurant hasn't been open for breakfast for almost a year.

    There was also signage at the front desk indicating that daily housekeeping isn't provided. The hotel website advertises daily housekeeping

    For guests with Marriott platinum, titanium and ambassador elite status, there is a "pantry" down a hallway that had junk food snacks, a coffee machine, and a mostly empty refrigerator of soft drinks. That was it.

    While the lobby was attractive and looked renovated, the complete lack of amenities and services was unacceptable. Especially at $280 per night.

    Without a fully open restaurant and without daily housekeeping, you are better off staying at the Holiday Inn Express, Fairfield Inn or Best Western Premier.

    All things considered, I cannot recommend this hotel.

    Date of stay: July 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    2  Thank 80237travel
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 June 2023 via mobile

    Hotel looks nice in pictures. My room smells like wet dog! Everything is grubby even though it is renovated. I Clorox’d everything & my cleaning wipes came back black!! So gross. My toilet had pee on the seat. Super gross!! The bathroom is still old and not really re-done. The fireplace is nice, but who cares when the room smells musty and moldy and like wet dog!! I ate at the restaurant. Food was not good. Things I ordered said homemade. Definitely not homemade. Staff was nice. I won’t stay here again.

    Room tip: Check your room. If it smells, move & bring plenty of Clorox Wipes!
    Date of stay: June 2023
    Trip type: Travelled on business
    1  Thank TravelLotz27
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 April 2023

    A fairly nice hotel, most everything was good. Staffing at this hotel must still be a challenge. Some of the staff here were great, helpful, and seemed interested in helping. Other staff were not, I felt as though my questions were perceived as a burden to some of the front desk staff. One staff member flat out told me that she did not believe my problem was happening, even after she fixed the problem. Truly bizarre. The hotel is very spread out so prepare for a walk if your room is in the back of the hotel. The rooms are very nice and were very comfortable and clean. The bed was very comfortable. Bathrooms were tight but just fine, and the shower is in a tub.

    Room tip: A room close to the front
    Date of stay: April 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank EndeavoringTravelor
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 April 2023

    Excellent hotel staff. Beds were comfortable. Catering staff were very professional and helpful. Front desk staff were knowledgeable and pleasant. Fireplace in lobby, along with bar and restaurant was nice.

    Date of stay: April 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank Lori D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 December 2022 via mobile

    We stayed at this hotel for a wedding, and really enjoyed it. The hotel is very dog friendly, which I appreciate. In fact, ask for a room with a sliding glass door if you are with a pet. The staff checked to see if we needed towels throughout our stay. The parking lot is very well lit, and the hotel overall was very clean including our room.

    Date of stay: October 2022
    Trip type: Travelled as a couple
    Thank KC_Chief_32
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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