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80237travel
Denver, Colorado

False advertising. No restaurant for breakfast. No daily housekeeping.

1.0 of 5 bubblesReviewed 11 Jul 2023
I made a 3 night reservation at about $280 per night.

Upon arrival, I was informed the hotel restaurant isn't open for breakfast. The hotel's website in several places advertises that the restaurant is open daily for breakfast and dinner. The front desk clerk said the restaurant hasn't been open for breakfast for almost a year.

There was also signage at the front desk indicating that daily housekeeping isn't provided. The hotel website advertises daily housekeeping

For guests with Marriott platinum, titanium and ambassador elite status, there is a "pantry" down a hallway that had junk food snacks, a coffee machine, and a mostly empty refrigerator of soft drinks. That was it.

While the lobby was attractive and looked renovated, the complete lack of amenities and services was unacceptable. Especially at $280 per night.

Without a fully open restaurant and without daily housekeeping, you are better off staying at the Holiday Inn Express, Fairfield Inn or Best Western Premier.

All things considered, I cannot recommend this hotel.
Date of stay: July 2023
Trip type: Travelled on business
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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6 - 11 of 353 reviews
Reviewed 13 June 2023 via mobile

Hotel looks nice in pictures. My room smells like wet dog! Everything is grubby even though it is renovated. I Clorox’d everything & my cleaning wipes came back black!! So gross. My toilet had pee on the seat. Super gross!! The bathroom is still old and not really re-done. The fireplace is nice, but who cares when the room smells musty and moldy and like wet dog!! I ate at the restaurant. Food was not good. Things I ordered said homemade. Definitely not homemade. Staff was nice. I won’t stay here again.

Room tip: Check your room. If it smells, move & bring plenty of Clorox Wipes!
Date of stay: June 2023
Trip type: Travelled on business
1  Thank TravelLotz27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2023

A fairly nice hotel, most everything was good. Staffing at this hotel must still be a challenge. Some of the staff here were great, helpful, and seemed interested in helping. Other staff were not, I felt as though my questions were perceived as a burden to some of the front desk staff. One staff member flat out told me that she did not believe my problem was happening, even after she fixed the problem. Truly bizarre. The hotel is very spread out so prepare for a walk if your room is in the back of the hotel. The rooms are very nice and were very comfortable and clean. The bed was very comfortable. Bathrooms were tight but just fine, and the shower is in a tub.

Room tip: A room close to the front
Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank EndeavoringTravelor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2023

Excellent hotel staff. Beds were comfortable. Catering staff were very professional and helpful. Front desk staff were knowledgeable and pleasant. Fireplace in lobby, along with bar and restaurant was nice.

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Lori D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2022 via mobile

We stayed at this hotel for a wedding, and really enjoyed it. The hotel is very dog friendly, which I appreciate. In fact, ask for a room with a sliding glass door if you are with a pet. The staff checked to see if we needed towels throughout our stay. The parking lot is very well lit, and the hotel overall was very clean including our room.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank KC_Chief_32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2022

I read other reviews, and it sounded OK. I knew that it was old, but as long as it is clean I am OK. It was not clean! Attached are some pics. There was a yucky blood like stain in the carpet next to the bed. And the grout in the bathroom was all dirty and moldy. This is not up to the Marriott standard at all! I am a Marriott Gold member, and they put me in this room! Not cool! Also, I requested an upgrade upon check in, which my membership covers, if there are upgraded rooms available. She said there was none available. But then there were hardly any cars at all in the parking lot, and still the same in the morning. We never saw another soul in the two days we were there. Except the last morning there were two other people at breakfast. So I cannot believe that there were not upgraded rooms available. And for them to put me, a Gold member, in this dirty horrible room was unimaginable.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank knger1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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