Cabins are renovated and clean. Staff at check in friendly. The cabins are on the small side. We didn’t bring all our luggage in due to the size. Our bathroom was a little cramped. Also parking was tight with our pickup truck, which was on the smaller end for US trucks.
Quaint cabin. Very poor lighting, especially in the bathroom. My cabin had no counterspace in the bathroom either. Perhaps, because they were full, an everyone may have been on their WiFi, but the offered streaming for TV was constantly dropping signal and had to be reset. Bed was good and comfortable and the unit was clean. For the price, I sure didn't expect to need to wash my own glass a cup and the coffee maker before I left. No services were provided in the unit for the three days I was there.
The house would have been nice for 4 women on a work trip, all having their own room. The rooms were in fact nice and the house was set up well. The host though was awful and we had a terrible experience. When we checked in, the heat was below 40 degrees and freezing in wintertime, which is absolutely unacceptable. We asked for blankets, which we received, but we still needed to sleep in outdoor gear because there were no space heaters (the host said there were), and the blankets were insufficient. The shower was running when we arrived - enough water to take a shower. Despite our complaints, we were told nothing could be fixed until morning, and the only solution was to turn up the heat very high to try to heat the house faster. The house was advertised as yellow, but it was white, which made it difficult to find at night. When we asked for a refund due to lack of heat, management not only lied in emails and refused, but were incredibly rude. They claimed we had children with us, which wasn't true - we were 4 adult women traveling for an early morning work event the following day. Staff saw each of us in-person when dealing with the heat and water issues. Management also claimed they offered to move us, but they didn't offer that, because they said they had nowhere to move us to. We hoped the host would make it right, and I'm very disappointed that they didn't. The lack of customer service and rudeness in a small town like Helena is disheartening. Please take your business elsewhere and support other folks who care about their customers. I do not recommend staying here.
I am sorry you were not happy with your stay. We did in fact try to accomodate you and your guests in many ways and fixed the problems you mention, but that wasn't included in your review.
Others - please believe us when we say this review was overly negative and doesn't include the whole story.
My son and I stayed in cabin #25. Super cute!! The property is clean and orderly. The cabin was perfect....nicely decorated, comfortable and super cozy. I would stay at this location again, without hesitation. Hands down better than any hotel/motel room!
I was looking for a value priced hotel in Helena on a recent business trip. I found this hidden gem. Price was great, cabin was quiet, dog friendly, and very comfortable. The cabins are similar to a tiny house. I will definitely be booking here again!
