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Janelle B

Cute renovated cabin

3.0 of 5 bubblesReviewed 28 Jul 2024
Cabins are renovated and clean. Staff at check in friendly. The cabins are on the small side. We didn’t bring all our luggage in due to the size. Our bathroom was a little cramped. Also parking was tight with our pickup truck, which was on the smaller end for US trucks.
Date of stay: July 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (53)
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2 - 7 of 53 reviews
Reviewed 25 July 2024

Quaint cabin. Very poor lighting, especially in the bathroom. My cabin had no counterspace in the bathroom either. Perhaps, because they were full, an everyone may have been on their WiFi, but the offered streaming for TV was constantly dropping signal and had to be reset. Bed was good and comfortable and the unit was clean. For the price, I sure didn't expect to need to wash my own glass a cup and the coffee maker before I left. No services were provided in the unit for the three days I was there.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DK T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2023

The house would have been nice for 4 women on a work trip, all having their own room. The rooms were in fact nice and the house was set up well. The host though was awful and we had a terrible experience. When we checked in, the heat was below 40 degrees and freezing in wintertime, which is absolutely unacceptable. We asked for blankets, which we received, but we still needed to sleep in outdoor gear because there were no space heaters (the host said there were), and the blankets were insufficient. The shower was running when we arrived - enough water to take a shower. Despite our complaints, we were told nothing could be fixed until morning, and the only solution was to turn up the heat very high to try to heat the house faster. The house was advertised as yellow, but it was white, which made it difficult to find at night. When we asked for a refund due to lack of heat, management not only lied in emails and refused, but were incredibly rude. They claimed we had children with us, which wasn't true - we were 4 adult women traveling for an early morning work event the following day. Staff saw each of us in-person when dealing with the heat and water issues. Management also claimed they offered to move us, but they didn't offer that, because they said they had nowhere to move us to. We hoped the host would make it right, and I'm very disappointed that they didn't. The lack of customer service and rudeness in a small town like Helena is disheartening. Please take your business elsewhere and support other folks who care about their customers. I do not recommend staying here.

Date of stay: February 2023
Trip type: Travelled on business
1  Thank Ramblingandrooted
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan Hill, Owner at Lamplighter Cabins & Suites, responded to this reviewResponded 28 May 2023

I am sorry you were not happy with your stay. We did in fact try to accomodate you and your guests in many ways and fixed the problems you mention, but that wasn't included in your review.

Others - please believe us when we say this review was overly negative and doesn't include the whole story.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2022

My son and I stayed in cabin #25. Super cute!! The property is clean and orderly. The cabin was perfect....nicely decorated, comfortable and super cozy. I would stay at this location again, without hesitation. Hands down better than any hotel/motel room!

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank martamT2805KR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2022

I was looking for a value priced hotel in Helena on a recent business trip. I found this hidden gem. Price was great, cabin was quiet, dog friendly, and very comfortable. The cabins are similar to a tiny house. I will definitely be booking here again!

Room tip: Cabins are similar to tiny houses, and they have larger units as well. Dog friendly, quiet, and well kept, safe property.
Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank jmwalsh327
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2021

I really enjoyed my stay at the lamplighter! I wanted something more than a hotel room while visiting friends in the area and this was perfect. The wifi was reliable so I could work remotely, the owners/staff were so friendly, and there’s a grocery store very close by. I think they’ve made updates recently so it’s hard to know if some of the reviews are before those were done, but everything was very comfortable. I didn’t have the same issue with children in the parking lot or noise, so I think it’s similar to any hotel situation where there might be guests who are loud. I will absolutely stay here again when I visit!

Date of stay: July 2021
Trip type: Travelled solo
Thank 313emilyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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