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Jill R

Would not stay here again unless updated.

2.0 of 5 bubblesReviewed 13 Apr 2024
The building is a little run down. The bathroom sink won’t drain. The elevator doesn’t work. But the biggest problem is our sheets were stained. No discount given or new room offered. Although we did have to meet an employee downstairs to get new sheets to put on.
Date of stay: April 2024
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makenna Westlake, Owner at Hampton Inn Helena, responded to this review
Responded 2 weeks ago
I’m really sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and it’s unacceptable that you found stained sheets and experienced problems with the sink and elevator. I apologize for the lack of immediate solutions offered to you. Your feedback is crucial, and I’ll be sure to address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (602)
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    8 - 13 of 602 reviews
    Reviewed 1 October 2023

    The front desk service was incredible. Cj was more than helpful and accommodating with all of are needs. I definitely recommend giving this guy a raise 10/10. There needs to be more people like him in customer service!

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Adam S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 2 weeks ago

    Thank you so much for your fantastic review! We’re thrilled to hear that CJ provided you with such exceptional service. He truly goes above and beyond for our guests, and your recommendation for a raise will definitely be passed along! We appreciate your kind words and hope to welcome you back soon for another great stay!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 September 2023

    C.J., the front desk clerk, was the best! He was super helpful and friendly.
    The hotel was clean, open and everything worked. I recommend the Helena Hampton inn, especially the staff who were excellent.

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    1  Thank David B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 2 weeks ago

    Thank you for your wonderful review! We’re so glad to hear that C.J. made such a positive impression and that you found our hotel clean and well-maintained. Our team works hard to provide excellent service, and your recommendation means a lot to us. We look forward to welcoming you back to the Helena Hampton Inn soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 May 2023 via mobile

    A little disappointed in overall quality of this Hampton. Not up to the usual Hampton standard. Breakfast was ok.But service and room were just average. Probably wouldn’t stay again.in a part of town on Main Street but industrial.$200 per night? Seems rates are all going up. Maybe time to look for other alternatives.

    Date of stay: May 2023
    Trip type: Travelled on business
    2  Thank albertn160
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 2 weeks ago

    I’m sorry to hear that your stay didn’t meet your expectations. We strive to provide the highest quality service and accommodations, and it’s disappointing to learn we fell short during your visit. Your feedback regarding the breakfast and overall quality is valuable, and I will share it with our team to address these concerns. We understand that value is important, and we appreciate your input as we work to improve. Thank you for your feedback, and I hope you’ll consider giving us another chance in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 March 2023

    Nice stay. Only drawback is that there is no shuttle from the airport since it is not far from the airport. Doubletree offers shuttle. Breakfast was very good. Lots of choices: eggs, sausages, oatmeal, muffins, fresh fruit, waffles and potatoes to name a few.

    Date of stay: March 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hampton
    1  Thank rhondas981
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hampton Helena, General Manager at Hampton Inn Helena, responded to this reviewResponded 12 April 2023

    Dear Rhonda,

    Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

    We apologize for the inconvenience.

    Thank you again for sharing your experience and understanding our situation. We assure with this new management and renovation our hotel will serve the guests to the fullest.
    We hope your next visit will be even more pleasant than the previous one.

    Sincerely,
    Guest Relation Guest Services Department
    Hampton Inn Helena

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 January 2023

    We had an unplanned vacation in Helena after our vehicle broke down. Our stay stretched into a week. We felt so fortunate to be staying in a beautiful room on 3rd floor with a view of the mountains, as we spent a lot of time there. We had no vehicle and relied on Uber to get around. All the staff were very friendly and sympathetic to our plight, especially Jodi and Natalie who were extremely helpful. The breakfasts were always good with lots of variety and the kitchen staff were very outgoing.
    We are totally satisfied with our experience at this hotel!

    Date of stay: January 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank Allan H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 2 weeks ago

    Thank you for sharing your experience! I’m glad to hear that, despite the unexpected situation, you found comfort in our hotel and enjoyed your stay. It’s wonderful to know that Jodi and Natalie went above and beyond to help you during your time here. We’re also thrilled that you enjoyed the breakfast options and the friendly service from our kitchen staff. Your kind words mean a lot to us, and we hope to welcome you back under better circumstances in the future! Safe travels!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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