C.J., the front desk clerk, was the best! He was super helpful and friendly.
The hotel was clean, open and everything worked. I recommend the Helena Hampton inn, especially the staff who were excellent.
361
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Adam S
Great experience
Review of Hampton Inn Helena
Reviewed 30 Sept 2023
The front desk service was incredible. Cj was more than helpful and accommodating with all of are needs. I definitely recommend giving this guy a raise 10/10. There needs to be more people like him in customer service!
Date of stay: September 2023Trip type: Travelled with family
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Reviews (601)
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8 - 13 of 601 reviews
David B
Lincroft, New Jersey
3010
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
albertn160
Chicago, Illinois
8788
via mobile
A little disappointed in overall quality of this Hampton. Not up to the usual Hampton standard. Breakfast was ok.But service and room were just average. Probably wouldn’t stay again.in a part of town on Main Street but industrial.$200 per night? Seems rates are all going up. Maybe time to look for other alternatives.
Date of stay: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rhondas981
Davie, Florida
4724
Nice stay. Only drawback is that there is no shuttle from the airport since it is not far from the airport. Doubletree offers shuttle. Breakfast was very good. Lots of choices: eggs, sausages, oatmeal, muffins, fresh fruit, waffles and potatoes to name a few.
Date of stay: March 2023
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hampton Helena, General Manager at Hampton Inn Helena, responded to this reviewResponded 12 April 2023
Dear Rhonda,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
We apologize for the inconvenience.
Thank you again for sharing your experience and understanding our situation. We assure with this new management and renovation our hotel will serve the guests to the fullest.
We hope your next visit will be even more pleasant than the previous one.
Sincerely,
Guest Relation Guest Services Department
Hampton Inn Helena
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allan H
Calgary
21
We had an unplanned vacation in Helena after our vehicle broke down. Our stay stretched into a week. We felt so fortunate to be staying in a beautiful room on 3rd floor with a view of the mountains, as we spent a lot of time there. We had no vehicle and relied on Uber to get around. All the staff were very friendly and sympathetic to our plight, especially Jodi and Natalie who were extremely helpful. The breakfasts were always good with lots of variety and the kitchen staff were very outgoing.
We are totally satisfied with our experience at this hotel!
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
taylorta2010
Medicine Hat, Canada
13738
via mobile
Older hotel. Like most Hampton are. Location is good. Beds were ok. Shower was ok. Elevator was questionable. Needs a remodel. Stayed in our way down south and in the way back. First stay uses the app and chose my room. Got an alert my room was ready and it wasn’t the room we selected. We wanted to face the front where you park but a room across that looks at the truck stop. Why choose a room if you don’t get it. Got the right room in the way back. Didn’t utilize the breakfast as it was busy. Probably would t stay again.
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.