This was the penultimate hotel on a 2 week road trip and we stayed just overnight. It compared well with the other hotels at which we stayed. The greeting at reception (Jeremy) was friendly and efficient, the whole place was clean, the rooms were comfortable and the breakfast was good.
Thank you for your kind review! We’re delighted to hear that your stay with us was a positive highlight on your road trip. It’s great to know that Jeremy provided you with a friendly welcome and that you found the rooms comfortable and clean. We’re also glad you enjoyed the breakfast! We hope to see you again on your next journey! Safe travels!
I’m a diamond member, so I loyally stick with Hilton brands- it’s always consistent and I know I’ll get good sleep. I need a good night’s rest because I travel for work 2/3 of the year. When I checked in, I got my complimentary status upgrade. I was relieved because I have a long flight home tomorrow. Only when I checked into my room, it was FILLED with Pokémon. I’ve attached the photo here so you can see this is legit.
They were quite rambunctious and I had a hard time settling in. They are constantly battling and raiding, and I think this is because there is a Pokémon gym next to the property. They also throw a lot of berries which can splatter and cause stains.
I will probably return to this Hampton Inn next time I have to go to Helena, but I hope management keeps the Pokémon problem under control. No bueno for business travelers.
Thank you for sharing your experience! I’m glad to hear you received your upgrade as a Diamond member, but I’m sorry to learn about the unexpected Pokémon situation in your room. It sounds like quite a unique challenge! We appreciate your loyalty to Hilton brands and your understanding of the situation. I’ll make sure to share your feedback with management so we can work on solutions to keep the environment comfortable for all our guests. We look forward to welcoming you back on your next trip to Helena—hopefully with a quieter stay! Safe travels!
After a delayed traffic rout we were desperate need of a place to stay , front desk was so nice and helpful, great trailer parking , CLEAN and updated interior design and a air conditioner that works! 👏 this has definitely been a one the better places I have stayed 🤠👍
Thank you for your wonderful review! We’re thrilled to hear that you found our front desk team helpful and that you enjoyed the clean, updated interior of the hotel. It’s great to know that our parking options worked well for you, too! We appreciate your kind words and hope to welcome you back on your next journey. Safe travels!
Really enjoyed the fresh cut up fruit at breakfast. Most other Hampton Inns have yet to reestablish this offering.
The hotel is located in a retail and semi industrial area right by a major highway. These activities create a lot of road noise.
All the staff members were friendly and helpful. The room was clean.
Thank you for your feedback! We’re glad to hear that you enjoyed the fresh fruit at breakfast—it's great to know we stand out in that regard! We appreciate your understanding of our location and the road noise, and we’re happy that our staff made a positive impression. Your comments about cleanliness are much appreciated as well. We hope to welcome you back for another enjoyable stay!
The rooms were expensive and the hotel is located next to a very busy and noisy road. Overall the stay was good. The staff was friendly and helpful, the rooms were clean, and the breakfast was mediocre.
Thank you for sharing your experience. I’m glad to hear that you found our staff friendly and helpful, and that the rooms were clean. I apologize for the noise from the busy road and that the breakfast didn’t meet your expectations. Your feedback is valuable as we work to improve our guests' experiences. We appreciate your insights and hope to have the opportunity to serve you better in the future. Safe travels!
