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Il Primitivo

Nice room but too many Pokémon

5.0 of 5 bubblesReviewed 13 Aug 2022via mobile
I’m a diamond member, so I loyally stick with Hilton brands- it’s always consistent and I know I’ll get good sleep. I need a good night’s rest because I travel for work 2/3 of the year. When I checked in, I got my complimentary status upgrade. I was relieved because I have a long flight home tomorrow. Only when I checked into my room, it was FILLED with Pokémon. I’ve attached the photo here so you can see this is legit.

They were quite rambunctious and I had a hard time settling in. They are constantly battling and raiding, and I think this is because there is a Pokémon gym next to the property. They also throw a lot of berries which can splatter and cause stains.

I will probably return to this Hampton Inn next time I have to go to Helena, but I hope management keeps the Pokémon problem under control. No bueno for business travelers.
Date of stay: August 2022
Trip type: Travelled on business
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Makenna Westlake, Owner at Hampton Inn Helena, responded to this review
Responded 21 Oct 2024

Thank you for sharing your experience! I’m glad to hear you received your upgrade as a Diamond member, but I’m sorry to learn about the unexpected Pokémon situation in your room. It sounds like quite a unique challenge! We appreciate your loyalty to Hilton brands and your understanding of the situation. I’ll make sure to share your feedback with management so we can work on solutions to keep the environment comfortable for all our guests. We look forward to welcoming you back on your next trip to Helena—hopefully with a quieter stay! Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (602)
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16 - 21 of 602 reviews
Reviewed 5 August 2022

After a delayed traffic rout we were desperate need of a place to stay , front desk was so nice and helpful, great trailer parking , CLEAN and updated interior design and a air conditioner that works! 👏 this has definitely been a one the better places I have stayed 🤠👍

Date of stay: August 2022
Trip type: Travelled on business
Thank gigicD8033OD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 22 October 2024

Thank you for your wonderful review! We’re thrilled to hear that you found our front desk team helpful and that you enjoyed the clean, updated interior of the hotel. It’s great to know that our parking options worked well for you, too! We appreciate your kind words and hope to welcome you back on your next journey. Safe travels!

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Reviewed 7 July 2022 via mobile

Really enjoyed the fresh cut up fruit at breakfast. Most other Hampton Inns have yet to reestablish this offering.

The hotel is located in a retail and semi industrial area right by a major highway. These activities create a lot of road noise.

All the staff members were friendly and helpful. The room was clean.

Room tip: Get a room away from the Highway.
Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank DoverJungleboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 22 October 2024

Thank you for your feedback! We’re glad to hear that you enjoyed the fresh fruit at breakfast—it's great to know we stand out in that regard! We appreciate your understanding of our location and the road noise, and we’re happy that our staff made a positive impression. Your comments about cleanliness are much appreciated as well. We hope to welcome you back for another enjoyable stay!

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Reviewed 17 May 2022

The rooms were expensive and the hotel is located next to a very busy and noisy road. Overall the stay was good. The staff was friendly and helpful, the rooms were clean, and the breakfast was mediocre.

Date of stay: May 2022
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Review collected in partnership with Hampton
Thank hardtst
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makenna Westlake, Owner at Hampton Inn Helena, responded to this reviewResponded 22 October 2024

Thank you for sharing your experience. I’m glad to hear that you found our staff friendly and helpful, and that the rooms were clean. I apologize for the noise from the busy road and that the breakfast didn’t meet your expectations. Your feedback is valuable as we work to improve our guests' experiences. We appreciate your insights and hope to have the opportunity to serve you better in the future. Safe travels!

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Reviewed 20 November 2021

Clean rooms, walking distance to walmart and big lots. Short drive to strip mall. Close to freeway. Great continental breakfast. A littLe pricey than we would like. Rooms are up to date. Process was great with hotel app. with checking in/out and keyless room key.

Date of stay: November 2021
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Review collected in partnership with Hampton
Thank Motorres77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hampton Helena, General Manager at Hampton Inn Helena, responded to this reviewResponded 30 November 2021

Thank you so much for taking the time to review our hotel. I am so thankful you enjoyed our clean and updated rooms, and I am thrilled you were ab le to use our Digital Key option. We hope you will come and stay with us again soon!
Thank you Tiffanie

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Reviewed 9 November 2021

It was a great stay, staff was friendly, and helpful. We will definitely be staying here again. Hotel was clean rooms were spacious and comfortable. Kids enjoyed playing and swimming in the pool. Great hotel.

Date of stay: November 2021
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Review collected in partnership with Hampton
Thank bwal2n22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hampton Helena, General Manager at Hampton Inn Helena, responded to this reviewResponded 30 November 2021

Thank you for taking the time to review our hotel. We are so thankful you enjoyed your clean and spacious room! Happy the kiddos were able to enjoy our pool too and we hope you will come and stay with us again soon.

Thank you, Tiffanie

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