We received a warm welcome from the gentleman at the front desk on Christmas night. The room was clean and the bed very comfortable. We found it to be very quiet as well. The staff were all very friendly and helpful during our stay. We appreciated the breakfast choices and how good it was.
Rooms are clean, staff is friendly, breakfast was great! Only downfall is tje shower leaked due to a cracked shower head and there is no bathroom fan which makes it very humid in the room. Would absolutely stay again!
After a 9 hour drive, it was wonderful to find our room so cozy, clean, and comfortable. The staff was exceptional. A need in our room was promptly taken care of by Sarah, at the front desk, and we were very grateful. When next in Helena, we will most definitely choose Comfort Inn.
Recently I was travelling to Helena MT and reserved a room on my CC and 2 on choice points. I have a really bad accident just west of Billings while driving and totaled my car. While waiting for MT HP and tow truck I had my wife try call to cancel and see if they would refund us. They said they could not and I had to contact Choice 800 # on the rooms for points. I contacted 800# and they contacted the local hotel and they were rude and declined to allow us to get any refund CC or points. The 800# was gracious to help me with most of the points- that lady was great but the local hotel in Helena MT was not nice at all and refused any refund. They said I stayed there but when I questioned and offered to give accident report and other hotel where I actually did stay - they were rude. I will not ever stay there again. Ironically I am traveling there for the next two weeks and will not stay there.
Greg Brusven
The rooms are spacious and the beds are super comfortable. The bathroom was very clean. The couch needed to be cleaned but it wasn't terribly bad as I've stayed at more expensive hotels where couches needed cleaning.
