After a 9 hour drive, it was wonderful to find our room so cozy, clean, and comfortable. The staff was exceptional. A need in our room was promptly taken care of by Sarah, at the front desk, and we were very grateful. When next in Helena, we will most definitely choose Comfort Inn.
Recently I was travelling to Helena MT and reserved a room on my CC and 2 on choice points. I have a really bad accident just west of Billings while driving and totaled my car. While waiting for MT HP and tow truck I had my wife try call to cancel and see if they would refund us. They said they could not and I had to contact Choice 800 # on the rooms for points. I contacted 800# and they contacted the local hotel and they were rude and declined to allow us to get any refund CC or points. The 800# was gracious to help me with most of the points- that lady was great but the local hotel in Helena MT was not nice at all and refused any refund. They said I stayed there but when I questioned and offered to give accident report and other hotel where I actually did stay - they were rude. I will not ever stay there again. Ironically I am traveling there for the next two weeks and will not stay there.
Greg Brusven
The rooms are spacious and the beds are super comfortable. The bathroom was very clean. The couch needed to be cleaned but it wasn't terribly bad as I've stayed at more expensive hotels where couches needed cleaning.
*New hotel. Across the street is a wastewater treatment plant. So depending on which way the breeze is blowing you get good whiff of what they are doing over there. 🤢
*You have to ASK to have your room serviced each day by calling the front desk before 11:00. We called and asked and they said they wld put us on the list, and nobody ever serviced the room or gave us clean towels. It was late when we arrived and there was a bunch of long hair on the floor behind the door in the bathroom. There is absolutely no reason for this! It’s disgusting. I expect more from a hotel you’re paying almost $200/night for! Can’t help but wonder what other “corners” are being cut in the establishment?!?
*Location is good
*Bed was comfortable
I had booked this hotel as part of a family trip with my dad who has Parkinson’s from Canada to LA. Due to border closure, our drive was extended 2 1/2 hours and my dad was unable to sit in the car after 7 hours driving. We had to stay at Comfort Inn in Great Falls instead of Helena. I called to cancel and explained situation but they would not refund us due to less than 24 hours notice. So disappointing as the Great Falls Comfort Inn hotel has same policy but based on circumstances would have given us a refund. Left message with general manager with no response. Such poor customer service and would not recommend this hotel to anyone.
